Notes

(1) but there is no evidence of how the management of human resources has improved business performance. How much does it cost to employ all these staff, and how are the staff managed to ensure costs are minimised, and production is efficient? Given the increasing numbers of staff, has this resulted in improved performance? What about key appointments such as the new UK Managing Director, or the new CEO? Identify how performance has improved.

When discussing physical resources, the approach to minimising store space is mentioned as a method of cost cutting, and the expansion of the number of stores, investment in a fleet of scooters and refrigerated trucks, have apparently helped cut costs – but by what amount? What is the measure of business improvement? There is no mention of other aspects of physical resources such as waste management and recycling, energy management, or any consideration of all the maintenance and refurbishment that over 300 (or is it 800? Your next piece contains a different number) stores will require – how are these aspects managed? What sort of investments and costs are involved? Identify how business performance has improved through this expansion period, and think about customer concerns about waste and energy