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I'll be aware of your response.Please do not hesitate to reply this email for any question or concern.
I'm glad to hear about you again.
Let me tell you that as you know the order was placed with Best Choice Products, in this case let me tell you that we have a team in charged with our the order placed with Marketplace seller so let me escalate the situation to them right now. In order to process a credit, refund or different way to help with this because I do not have the correct tools or the information to help you with this.
I really apologize that at this time my system does not allow me to provide you a credit and cover the shipping since we do not have the information of our Marketplace. But I will want to make sure that you get the response and in the case that you did not get it please you can reply this email or contact us by live chat or phone to transfer you directly with them and provide a faster solution.
I want to provide you the best experience that why I want to make sure that you get the response from our Marketplace but if you do not get any response from our Marketplace team you can reply this email and I will escalate the situation to the properly team .
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