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Hi Aakash,
Thanks for writing in.
We understand your concern about the BuyBack Guarantee for your product ''POCO F1 (Graphite Black, 128 GB)'' with order ID: 'OD113410245648484000'.
We would like to let you know that the redemption option will be visible on applicable products' page from the beginning of 6th month (154th day from the delivery date). The applicable tenure for the policy is 6-8, 9-12 months from the date of delivery, each tenure will have a separate discount value.
We would also like to let you know that you will be able to redeem the Buyback Guarantee value for your phone as a discount against the purchase of another smartphone on Flipkart sold by select sellers. The price of the new phone must be higher than the Buyback Guarantee amount. You can avail this by clicking on ‘Claim Buyback’ on the app/website from the product page. Your old phone should fulfil the checks performed during pickup.
Refer the link for the detailed flow: https://www.flipkart.com/buyback-guarantee-store
If there’s anything else we can help you with, please write back to us.
Hope this helps.
Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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