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Hi,

Thank you for your valuable time over the call.

We understand that you want to purchase the product 'Asus Zenfone Max Pro M1' with an exchange offer.

As per telephonic conversation, you confirmed that your product screen is damage and there are some scratches on the back panel.

We would like to let you know that in this grades system mobile can fall into either Grade A, Grade B, Grade C or Grade D and we see that your mobile is falling under the category of Grade C.

In Grade C, 20% value will be less from the exact exchange value.

Please note that the amount you see during order placement is just an estimate based on the model and brand of your mobile. Discounts will depend on the actual condition your mobile phone is in. If it does not meet certain criteria, then lesser discounts would be applicable on your mobile as compared to what has been offered at the time of order placement.

However you can check the below given grades:

Grade Type

*VERY GOOD (A)

1. Phones without any scratches
2. No other issues

*GOOD (B)

1. Up to 5 scratches on the screen or body
2. Dents or discoloration on body
3. Crack/chipping on the body
4. No other issues apart from the above mentioned

*OK (C)

1. Crack on the screen
2. Screen coming out
3. Discoloration or dots on the display
4. Phone de-shaped/bent/bulged
5. Parts damaged/missing

*BAD (D)

1. Dead phone (phone is not switching on)
2. Screen lock is not removed

If there's anything we could do for you, please let us know and we'll be happy to help.

Moreover, you can contact us on our toll-free number 1800 208 9898 for any support. Alternatively, you can also choose to reply to this email with your query and we will be happy to help you.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

     
 
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