Notes

Hi Shamroz,

Thanks for

We're sorry to know that you're facing an issue with your 'Moto X4 (Super Black, 64 GB)'.

Since the product was delivered to you on December 22, 2017 it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to help you out.

We request you to please follow the below troubleshooting steps to resolve the issue you are facing with the product.

Power off the device and power it back on after 10 seconds. Check if the lines are visible during boot (the very first brand logo)

Reboot into safe mode

Press and hold the power button
Tap and hold the Power off option
On the confirmation pop-up, tap OK
The phone should now reboot into safe mode. This can be confirmed by the safe mode icon at the bottom left corner.
Now, please check if the device has the same issue.
Eg: If a particular app wasn't working correctly, open the app to check functionality.

Just reboot normally to exit safe mode.

Uninstall recently installed apps

If the issue goes away in safe mode, a recently installed app is most likely causing the issue.

Restart your device to exit safe mode.
Uninstall recently downloaded apps one by one to see if you can find the app that's causing issues. (see steps below)
Once you remove the app that's causing the problem, you can reinstall the other apps you removed during the test.
WARNING: Uninstalling an app may cause app data such as game levels, saved passwords etc. to be lost.

Swipe up to open the App drawer
Tap and hold the app you want to uninstall (In this example, it's Flipkart)
While continuing to hold the app icon, drag it to the Uninstall option at the top of the screen
Tap OK to confirm the uninstallation
Once done, you will see a confirmation

Check for an OTA update

Things to remember before the update:

Make sure you are connected to WiFi. (If Wi-Fi issue, you may have to use the mobile data)
Make sure the battery is charged above 50% or is connected to the charger during the update
Backup any important data, if required.

Pull down the notification panel and tap settings
Scroll down and tap System
Tap System update and then tap Check for update
If an update is available, tap download and install

If an update is not available, the device will show you that the current software is up-to-date

Reset Apps

Pull down the notification panel and tap settings
Scroll down and choose System
Tap Reset options
Tap Reset app preferences and then tap Reset Apps to confirm

Perform a Factory Reset

There may be data loss.
If required, backup data.
Make sure the battery is sufficiently charged.
If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.

Pull down the notification panel and tap settings
Scroll down and choose System
Tap Erase all data (factory reset)
Tap Reset Phone
Tap Erase Everything to initiate the factory reset.
Note: During setup after the reset, please make sure you doesn't restore the settings.

Set up as a new device. (Some Settings or Apps might be the root cause of the actual issue).

Also, request you not to install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.

In case if issue is not resolved after following the above troubleshooting steps then you can get in touch with the authorised service as the product is covered under the manufacturer's warranty and they'll be able to help you out with any product related support you may need.

The invoice for this product has been attached with this email and can be used to avail services at the brand's authorised service centres within the warranty period.

Here is the brand support link https://motorola-mobility-en-in.custhelp.com/app/mcp/trackrepair2

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

Hope this helps.