Notes

*******************************************************************Welcome
Thank you for allowing me the opportunity to assist with your concern. My name is Maria, and I am happy to assist you with your request.
******************************************************************Marketplace
Due to this item is sold by one of our marketplace sellers (xxxxxxxxx), I already escalate this to our higher department and we will contact you within 24 hours to provide you a resolution for you by email. This is the reference number of the escalation xxxxxxx , you can use it in case you did not receive an answer to your email within the 24 hours. You can contact us again using the reference number to follow up your case.
*************************************************************************Price Adjust. DONE
I was checking your order and I am able to see the item that you order. In this case I already did the price adjustment for the item: (xxxxxxxxxxxxxx) You will receive an email confirmation with all this process, and also your money will be posted in the original payment method used in the original order.
*************************************************************************Price Adjust. ALREADY DONE
I was checking your order and I am able to see that the process for the price reduction was already did. In this case I kindly recommend you to wait for the refund for your money.
*************************************************************************EMPATHY
First of all, I want to apologize with you for all the problems you've been trough since you expected to receive the order without a problem.

I am very sorry that we did not met your expectations with this order but trust me, that we are constantly working to avoid this kind of matters in the future. That is why, I am taking care now of this,

I want to apologize for all the hassle you've been trough with the order and believe me that I am xxxxx
*************************************************************************LIT REPLACE
Thank you for your patience, xxxxx. First of all, I want to apologize with you for all the problems you've been trough since you expected to receive the order without a problem. However, I've researched your order and have determined that it was lost during shipment since there are no updates on the tracking. I apologize for the inconvenience but if you allow me a moment, I will start the process to send you a replacement. Do you agree?
*************************************************************************LIT REFUND
First of all, I want to apologize with you for all the problems you've been trough since you expected to receive the order without a problem. However, I've researched your order and have determined that it was lost during shipment since there are no updates on the tracking. I apologize for the inconvenience and I would love to send a replacement, but I'm afraid the item is currently out of stock and we can only issue a refund now.
*************************************************************************STORE PICK UP
Thank you for your patience, xxxxx. First of all, I want to apologize with you for all the problems you've been trough since you expected to receive the order without a problem. However, I noticed the xxxxx were delivered at the store on xxxxx and an associate called xxxxx received and signed the order. My advice for you is to visit the store or call them at xxxxxxx with the tracking information so they can easily find it and give it to you.
*************************************************************************LAD
I am sorry you haven’t received your item. I know that this is very important to you. Please let me know whether you'd like us to send a replacement for your item or if you want a refund. If you request a replacement and the item is no longer available, a refund will automatically be issued to the original form of payment. If you do receive your original item after I’ve issued a refund or replacement, please email us again so we can arrange to pick it up from you.
**************************************************************************CALL TAG
First off all I wan to apologize for all this inconvenient, I know that this is very important to you. In this case I was checking your order and I already did the return label, you will receive it in your email address with all the information that you need. The tracking number for the return label is (XXXXXX)
************************************************************************ INACTIVITY CHAT
Due to inactivity, the system will close this chat for now. You may receive a brief email survey regarding your experience with me today, and I would appreciate your feedback. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and Have a Great Day!
************************************************************************* BYE
It's been a pleasure assisting you today! Before we finish the chat, I would like to know if you can do me a big favor. Please let me inform you that you may receive a brief survey to your email to qualify my assistance; I would really appreciate if you could take a minute to help me rating my service.

Having said this, please let me know if there is anything else I can assist you with?

I hope I assisted you as you deserve! I am going to disconnect now. I would appreciate your ratings and comments. Thank you for contacting Walmart.com and Have a Great Day!
************************************************************************* CONTACTS
I understand that you would like to get the gift card resend to you. However due to security purposes we are not able to send any type of gift card to an email address. But if the gift card is from savings catcher, I've checked the account and I noticed the gift card is for savings catcher.

**Savings Catcher team at 866-224-1663
**Savings Catcher hours of operation Monday through Sunday 7 AM - 9 PM CST.

** Walmart stores team at 1-800-925-6278
Operation Hours are:
•Monday - Friday: 7:00AM – 9:00PM CT
•Saturday: 9:00 AM – 9:00PM CT
•Sunday: noon- 6:00PM CT

** Walmart phone number 1-888-537-5503 / 1 (800) 925-6278

**Walmart Credit Card team at 1-877-294-7880
They are available: Monday through Saturday 9:00 am to 10:30 pm. Sunday 10:00 am to 9:00 pm. Eastern standard time.