Notes

Opening--

I acknowledge your concern and sincerely apologize for the inconvenience caused.
Do not worry Sir, I will surely help you with this concern.

Sir , May I know your concern in detail so that I can assist you better?

May I experience the exact issue you are facing with your ordered food?

So, what I understand so far is… it would be great if you could tell me a bit more about…


May I know if you are referring to ?

Thank you for your confirmation.
I can totally understand your disappointment and heartily apologize for the inconvenience caused.

Do not worry, I am here to help you.
I am checking on your order details, I request you to please give me 2-3 minutes to quickly check this out. Kindly stay connected.

Let me call the delivery boy to provide the details, please hold 2-3 minutes for my update.

Not as an employee but as a customer I also totally understand how you must be feeling right now.

I would feel the same in your situation, but we will sort this out…

I am sorry for keeping you on wait. Your patience is highly appreciated.
I am sorry to know that you had a troublesome experience with food panda meals.

Quality issue---
I acknowledge your concern and understand that delivery of the poor quality food is completely inexcusable.

Voucher compensation---

I cannot change what happened, but to fix this let me offer you a voucher of Rs 40 as an apology gesture for the delay in your order.
I feel massive honor to inform you that your voucher has been raised form my end which will get activated within 5-7 minutes so that you can use it in your fresh order .
Moreover , you will get the voucher details on your registered Email ID within 5-7 minutes .

appreciation--

You are welcome . Serving you is our privilege . We are fortunate to have you as a part of Food Panda family.
If you still have any doubt , please feel free to ask me again I will be more happy to help you further.

Refund--
Their estimated time in which they credit the refund is 7-10 working days .
So I would request you to kindly wait till the estimated time . Your refund will surely get credited to your source account .
Moreover I will be here to take the follow up for your refund .

Sir, as you are our valuable customer, we will not leave you as unhappy customer, please allow me to fix this issue by offering you a partial refund of Rs 42 for the Tandoori Butter Roti.

L2---
Sir, i have noted your complaint and issues and i assure you the full resolution soon , i am now raising a ticket to my service escalation support team and they shall get in-touch with you in next 24-48 hours , please be assured that we shall ensure that there is nothing left untried to serve you better, please allow this little time to investigate and resolve this matter for you.