Notes

Opening--

Are you talking about this order with order id ?

Sir , May I know your concern in detail so that I can assist you better?


I acknowledge your concern and sincerely apologize for the inconvenience caused.
Do not worry Sir, I will surely help you with this concern.


May I experience the exact issue you are facing with your ordered food?

So, what I understand so far is… it would be great if you could tell me a bit more about…

Please wait I am fetching details for you, it will probably take 2-3 minutes, your cooperation is highly appreciated.



May I know if you are referring to ?

Thank you for your confirmation.
I can totally understand your disappointment and heartily apologize for the inconvenience caused.

Do not worry, I am here to help you.
I am checking on your order details, I request you to please give me 2-3 minutes to quickly check this out. Kindly stay connected.

Let me call the delivery boy to provide the details, please hold 2-3 minutes for my update.

Not as an employee but as a customer I also totally understand how you must be feeling right now.

I would feel the same in your situation, but we will sort this out…

I am sorry for keeping you on wait. Your patience is highly appreciated.
I am sorry to know that you had a troublesome experience with food panda meals.

There is nothing to worry about Sir. I do understand when it is the matter of money. We can't take things lightly.

Apart from this, I will myself keep an eye on the order till it is delivered to you.

Quality issue---
I acknowledge your concern and understand that delivery of the poor quality food is completely inexcusable.
I can totally understand your disappointment and heartily apologize to you on behalf the restaurant as well as Food Panda .
I would have loved to compensate you for this order but due to some policy norms and protocols I won't be able to do so .
But though being a part of Food Panda we do have some limitations which we can not exceed .

Voucher compensation---

I cannot change what happened, but to fix this let me offer you a voucher of Rs 40 as an apology gesture for the delay in your order.
I feel massive honor to inform you that your voucher has been raised form my end which will get activated within 5-7 minutes so that you can use it in your fresh order .
Moreover , you will get the voucher details on your registered Email ID within 5-7 minutes .

appreciation--

You are welcome . Serving you is our privilege . We are fortunate to have you as a part of Food Panda family.
If you still have any doubt , please feel free to ask me again I will be more happy to help you further.

Refund--
Their estimated time in which they credit the refund is 7-10 working days .
So I would request you to kindly wait till the estimated time . Your refund will surely get credited to your source account .
Moreover I will be here to take the follow up for your refund .

Sir, as you are our valuable customer, we will not leave you as unhappy customer, please allow me to fix this issue by offering you a partial refund of Rs 42 for the Tandoori Butter Roti.

L2---
Sir, i have noted your complaint and issues and i assure you the full resolution soon , i am now raising a ticket to my service escalation support team and they shall get in-touch with you in next 24-48 hours , please be assured that we shall ensure that there is nothing left untried to serve you better, please allow this little time to investigate and resolve this matter for you.

Sir, as I can check this issue has been already escalated to our service escalation support team, they will contact you and resolve this issue within maximum 24-48 hours. Please be assured.

Sir, please be assured our team will contact you within maximum 24-48 hours Kindly wait for the time limit. Our team will contact you and resolve this issue,