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Mr. Thomas Jones
HR Manager
ABC Corp
15 Elm Street
Sometown, DE 55555
Re: IT Helpdesk Technician, Advertised on Monster
Dear Mr. Jones:
I am interested in joining your tier 1 helpdesk team. A longtime fan of ABC Corp’s commitment to customer service, I bring to the table a strong customer service mindset combined with technical skills honed throughout my 15 years of helpdesk experience.
Key strengths include:
High-volume ticket management. In my current position as helpdesk support specialist for XYZ Co, I handle 1,725+ tickets per month, fully resolving and documenting issues for future reference.
A track record of consistently meeting or exceeding performance targets correlated with call handling and customer satisfaction goals.
Technical knowledge:
Windows (all versions); Windows Server 2003, 2008 R2 and 2012; macOS; Unix
Microsoft Active Directory Services
LAN, WAN and WiFi network technology (DNS, DHCP, NTP, SNMP and Nagios)
MS Office 365/Exchange
Recognition for exceptional service delivery through “ACE Team Member” awards.
Mr. Jones, if you are seeking an experienced, tech-savvy and customer service-oriented helpdesk technician with the proven ability to establish excellent relationships with customers, employees, vendors and manufacturers, we should speak.
I look forward to learning more about this position and can be reached at (555) 555-5555 or [email protected]. Thank you for your time.
Sincerely,
Maria Frankel
Enclosure: Résumé
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