Notes

Let me tell you that we have a team in charged for all our Walmart stores, so I already got in contact with our team ,explain your situation and your information, our team will further investigate and talk with the manager because we do not tolerate the bad attitude of our employees, because we really care the experience that you had with us. I appreciate the details and now that we have the name of the associated.Now our Store team and the manger of the store will take disciplinary and appropriate measures, but please do not feel that we will not follow up because we will.

Our store team will contact you in the next 48 hours in the case that they need more information, and give you the explanation. Again, I really apologize for this and I appreciate that you take the time to report this and escalate this to be aware of our behavior of our employees in order to avoid because I know how annoying this can be but we will follow up for sure.

Thanking you for contact Walmart.com,My name is Arianda C and I am willing to provide the best solution and you can be sure that I will do my best with matter.

REFUND
I am so sorry to hear that you did not get the Disinfectants for sure that it is not the way that we work but it will be my pleasure to determinate a solution for you. I've issued a refund of (2) The Works Disinfectant Toilet Bowl Cleaner Value Pack, 64 fl oz, Multipack Quantity: 1 for your item. You will receive a confirmation email as soon as the refund is processed. The refund will post to your original payment method within 5 business days.I appreciate your patience and time with this matter and I hope that you can give us an opportunity in the future.

MARKETPLACE

The reason that I need to escalate to our Marketplace team is because I will like to help you better but I do not have the tools to process the refund, replacement or credit but our team in charged of this, they will contact you as soon as possible and provide you the best solution . I appreciate your time and patience with this matter.
Please,I want to make sure that you get the resolution from our Marketplace seller, please if you do not have the response you can reply this email and I will further investigate or escalate to the properly team in charged for the Marketplace orders.

REPLACE
I carefully track your order and as you know the order was delivered but I know that you never got it ,My sincere apologizes.Please let us know whether you'd like us to send a replacement for your item or if you want a refund. :Let me give you important information in order to better assist you. If you request a replacement and the item is no longer available, a refund will automatically be issued to the original form of payment. Please can you be so kind to tell me if you prefer the refund or replacement?