Notes

RESUME



SAHIL VERMA
Mobile No: 9646513153
Email: [email protected]

Objective:

To achieve personal & professional growth in which ever field I will work with complete dedication. To accept challenging job opportunities which reveal my inner talent and allow me to explore my capabilities to the fullest.


EDUCATIONAL QUALIFICATION AND FIELD EXPERIENCE:

I have done 6 months training in software testing (Manual and Automated) from Allsoft Solutions Pvt. Ltd. IBM Partners.
I have done B. Tech (CSE) from Swami Vivekanand Institute of Engineering and technology with aggregate 78%.
I have done my 12th from Government Model Senior Secondary School, Chandigarh.
I have done my 10th from Government Model Senior Secondary School, Chandigarh.

Work Experience

Tele Performance: Working from 02nd Sept 2017 till date.
Designation: B-Team Leader

Achieve & Maintain Internal Quality and external Quality.
Achieve daily EPH target.
Achieve Resolution Rate %.
Achieve PKT.
Achieve AHT.
Need to take daily briefing of the team.
Motivate team for out calling to the customer to meet Resolution Rate %.
Achieve CSAT.
Support to new hired consultant in team.
Achievements

Best TL in October Month.
Achieved Rank 1 in stack ranking of Oct Month.
No external fatal in past 9 months.
Always achieved more than 95% in Internal and external quality.
Resolution rate % achieved every month.
Maintained EPH of 9 with calling every month.
PKT achieved with 100% scores every month.
Power hour winner for processing maximum emails with 100% quality in one hour

Knowledge about TL Responsibility

Call handling skills.
Dip Check report.
Email Audits.
Call Audits.
Briefing.
Regular feedback within 24 hours.
New updates cascade on floor.
Document the feedback with the consultant while giving feedback.
Give new ideas to client for improving better customer experience with process changes.
Prepare reports on excel.
Attend the calibration session.
Maintain and provide quality data in weekly/monthly reports.
Publish external and internal dashboard of Team.


TECHNICAL SKILLS:

Basic knowledge of computer and computer parts.


CO-CURRICULAR ACTIVITIES:

I have participated in fashion shows in college and have won awards in each.
I was also a member of discipline team of college.




HOBBIES AND INTERESTS:

Driving
Gymming
Playing any sports
Reading newspaper
























PERSONAL DETAILS:

Name : Sahil Verma
Date of Birth : December 19,1993
Sex : Male
Nationality : Indian
Language : English, Hindi & Punjabi.
Marital status : Unmarried






DATE : 25 May 2017 SAHIL VERMA