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House no 1501, 3B2 Mohali
Pincode-160061
+91-7018132883
[email protected]
EDUCATIONAL QUALIFICATIONS
Year
Degree
School/ Institute
Board/University
Percentage
2015
MBA
GS College of Commerce and Economics
RTMNU
71%
2013
B Com
GS College of Commerce and Economics
RTMNU
60%
2010
12th
Kendra vidyalya kamptee School
CBSE
73%
2008
Matriculation
Kendra vidyalya kamptee School
CBSE
59.6%
SOFTWARE COMPETENCIES
Technical
:
Tally 9.0 version
Disciplined, dedicated and hardworking with an ability to easily adapt to changing work environments and technologies.
Quick learner with ability to learn new knowledge with ease
Good Inter-Personal and Communication Skills
Confident
EXTRA-CURRICULAR ACTIVITIES
Actively participated in programming events in college events.
Worked as an executive in the college student society.
Work Experience
TATA BSS: One year
Designation: Customer executive
Tele Performance: Working from 11 Sep, 2017 till date.
Designation: CSA & SME
Achieve & Maintain Internal Quality and external Quality.
Achieve daily EPH target.
Achieve Resolution Rate %.
Achieve PKT.
Achieve AHT.
Need to take daily briefing of the team.
Motivate team for out calling to the customer to meet Resolution Rate %.
Achieve CSAT.
Support to new hired consultant in team.
No external fatal in past 5 months.
Always achieved more than 95% in Internal and external quality.
Maintained EPH of 7 with calling every month.
PKT achieved with 100% scores every month.
Call handling skills.
Dip Check report.
Email Audits.
Briefing.
Regular feedback within 24 hours.
New updates cascade on floor.
Give new ideas to client for improving better customer experience with process changes.
HOBBIES/INTERESTS
Travelling
Listening to Music
Personal Information
Date of Birth : 26/January/1993
Sex / Marital Status : Female / Single
LanguageProficiency : English, Hindi, Punjabi
DECLARATION
I do hereby declare that the above information is true to the best of my knowledge.
(Signature)
Date : 10-01-2019
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