Notes

overall plan. Next, they figure out
specifically  where their firm needs to be by a particular date.
To accomplish this, marketers assemble to discuss where they’re
headed and how they’re going to get there—a process that may
take some time. Once they’re all on the same page, they write
down their agreed-upon goals or objectives—what it is they
want to achieve.
Let’s say that a family-style restaurant wants
to increase sales. After some discussion, its
marketers agree to increase annual sales by
10% over last year’s sales. The marketers
know that this goal is specific and can be
evaluated for success or failure at the end of
a given time frame.
Direction: Which way are you headed?
Of course, since marketers want to move forward without wasting anything, they create the
plan of action—the route they believe to be
most efficient. This strategy or “road map”
serves as their guide, directing them straight
to their destination.
One strategy the family-style restaurant might use is to add a
kids’ menu in order to increase sales to the many young parents
who live in the area. By selecting this strategy, its marketers reject
a couple of other ideas:
• Staying open later—because they think parents may
put their kids to bed early and
• Reducing prices—because they may not be able to make
enough profit.
By sensibly evaluating their options, the restaurant’s marketers pick the strategy most likely to help them reach their goal.
Method: How will you get there? Because marketers want to
be efficient, they carefully choose the short-term actions, or tactics,
they use to carry out their strategy. They know their tactics must line
up with where they plan to go—their goal—and how they plan to get
there—their strategy. So, marketers pay close attention to every detail.
To introduce the new kids’ menu, the family-style restaurant
might decide to use the following tactics:
• Introduce the following kid-tested meals:
• Spaghetti and meatballs
• Macaroni and cheese
• Hot dog with potato chips
• Hamburger and french fries
• Offer a free ice-cream cone to each child who selects
a meal from the kids’ menu.
Each of these simple actions leads the restaurant toward
its desired destination—a little at a time.
Once marketers figure out specifically where they need to be by a particular
date, they plan how to get there—and write down their agreed-upon goals.
Jupiterimages/Creatas/Thinkstock
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Plan thoroughly—but stay flexible.
Remember the old saying about “best-laid plans” going astray? No one knows for sure exactly how a plan will play out.
So, planning needs to be as complete as possible—but easily adaptable, too.
Since you can’t predict the future, your vacation plans are never complete. For the most part, the road you take depends on the
direction you’re headed—and how you want to get there. If you’re interested in the most efficient journey, you’ll compare the roads
available and select the one you think is best. You might ask questions such as:
• How many miles will I drive? • What will the speed limit be? • Does the route have many stop lights?
Even if you’ve chosen a good route, you might encounter some “hiccups” in your plan. An unfortunate accident may back up traffic
for miles, or a construction crew might decide to repave a road right when you plan to use it. So, what do you do? You plan for success
(take the road you feel is your best option) and be ready to adjust at any given moment (steer around any obstacles in your way).
Taking the best road. Just as there can be many options for reaching your vacation
spot, there can be many appropriate marketing strategies, too. While a firm’s strategy is
important because it shows how its goal will be reached, it may not be the only option.
There may be several good routes available.
With this in mind, marketers start with the road they determine to be the best—one
that will jump-start them on their journey to success. They consider the following:
• How the marketing concept applies to their situation
• When they want to reach their goal
• Which resources are on hand
Marketers who “take the best road” check out their options and select the path they feel will lead them directly to their destination.
Once they carefully plan the most efficient way to go, marketers set aside the funds to make it happen—putting power behind what
they plan to do.
Steering around obstacles. Because business situations change, marketers also remain on the lookout for obstacles they can
turn into opportunities for problem solving. Situations that might invite a change-of-plan include the following:
• Hearing about a new product with better features
• Figuring out that the price is slightly high for customers
• Seeing the firm’s ad in the back of the newspaper instead of
in the section in which it was expected
• Learning of new government regulations that impact the business
• Watching the economy improve or worsen
Whatever the hurdle, marketers need to be able to react quickly and
accurately to changes to be able to achieve their goals. They must remain
alert to changes in their environment so they can steer around any obstacles.
Summary
Just as we use goals, strategies, and tactics to plan a vacation, marketers use them to connect producers to customers. For marketers,
knowing where they’re going and how they’re going to get there is essential for success. They need a strategy that’s detailed enough
to be efficient—and flexible enough to adjust for surprises.
Pick the Mix LAP-MP-002-CS © 2011, MBA Research and Curriculum Center® 
Does the same marketing strategy work in every situation? Not in today’s world. Each situation requires a
customized approach. To adapt, marketers often adjust, and even combine, their strategies to fit their purposes.
You do the same thing when you pack for a vacation—you take items appropriate for your trip. For instance, if you’re travelling
to Florida, you’re likely to take flip-flops, a swimsuit, T-shirts, and other clothing that will keep you cool. On the other hand, if your
destination is Washington, D.C., you’re probably going to pack comfortable walking shoes, some clean shirts, and other clothing
appropriate for visiting the White House and other famous sites.
Just as you put together different outfits for assorted travel destinations, marketers combine marketing elements differently to
produce strategies appropriate for reaching assorted marketing goals.
Bring the Right Gear
1. What do marketers do to achieve
satisfying connections?
2. What is a goal?
3. What is a strategy?
4. What is a tactic?
5. Describe the relationship among
goals, strategies, and tactics.
Barbie has been at the heart of many controversies since her creation 50 years ago. First, parents and child psychologists argued
that Barbie promotes an unrealistic body image for girls and young
women. Then, people objected when Barbie’s friend Midge became
pregnant and had a baby (even though Midge was supposedly married to Alan, another doll in the Barbie line of toys by Mattel). The
latest source of debate is Totally Stylin’ Tattoo Barbie, which hit the
shelves in 2009.
Totally Stylin’ Tattoo Barbie comes with a set of tattoo stickers that children can place anywhere on Barbie’s body or on themselves. According to Mattel, Tattoo Barbie allows girls to be
creative, express themselves, and show their individuality. According to some angry parents,
though, this particular Barbie doll encourages girls to inappropriately expose their bodies and
get real tattoos at a very young age.
What do you think? Did Mattel’s plans for Tattoo Barbie backfire, or did the company create
a bestseller? Was it unethical for the company to introduce a doll that comes with tattoos, or
does a tattooed Barbie make sense in today’s society?
6. Why are marketing strategies
important?
7. How do firms determine which
strategy is the best?
8. What are four examples of situations
that could cause a strategy to be
changed?
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Replace
Pack Your Suitcase
As marketers select the right gear for the job, they make sure they have the right marketing pieces—and in the right combination.
Including the right things. The marketing mix is a combination of the four elements of marketing—product, price, place,
and promotion. This mix is a unique blend of elements that are valuable individually. Let’s take a look at each element.
Product. As you might expect, the starting point is the product (the goods, services, or ideas a business will offer its customers).
Marketers conduct research and use their creativity to figure out what customers need and how they will meet those needs. To do this,
marketers ask themselves questions such as:
• Should we offer one product—or more than one?
• Is the product a good, service, or idea?
• Does the product have special features?
• Does the product have multiple uses?
• What resources are necessary to research and
develop the product?
• What level of quality should be produced or provided?
• Which brands should be used?
• How should the product be packaged?
• How might the product affect the firm’s image?
• How might customers view this product in relation to others?
• Should we offer a warranty, maintenance contract, or other
support services?
Marketers have succeeded with the product element when customers view the product as the best solution to their needs.
Price. Price—the amount of money a firm asks in exchange for its products—is also an important element of the
marketing mix. To be successful, marketers must find a good
balance between customer value and satisfaction and between
company cost and profit. And, to achieve this balance, marketers
start by determining their pricing objectives, which may include
one or more of the following:
• Getting their product into more customers’ hands. Marketers can sometimes accomplish this by lowering prices.
• Helping customers view their firm as distinct from competitors. To do this, marketers might offer something unique,
such as a payment plan.
• Bringing in the amount of income they need or want. To
pay for their firm’s activities and ensure a profit, marketers
price the product high enough to cover expenses—and
then some.
• Raising the product’s value in the customer’s eyes. By asking a higher price, marketers can encourage customers to
view the product as higher quality.
• Matching the product’s value with what customers expect
to receive. Marketers know that if customers are looking
for a high-quality product, they need to assign a price high
enough to match it.
In years past, price was the primary factor in a customer’s product choice. Today, though, marketers
seek to balance customer value and satisfaction, as well as company cost and profit.
Marketers work toward a balance between
customer value and satisfaction and between
company cost and profit. Success is the result
when this balance is achieved.
Customer value
and satisfaction
Company
cost & profit
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After developing their pricing
objectives, marketers determine how they will accept
payment. Will they take cash,
credit, debit, check, or some
combination of payment methods? Also, marketers must
decide whether they will offer
discounts to their customers.
When customers feel that
the benefits they receive
outweigh the costs, and the
business is bringing in enough revenue to make
a profit, marketers have been successful
with the price element.
Place. The place element can make
or break the buying experience. Getting a
selected product in the right place at the
right time is all about creating convenience for the customer. When developing
the place element of their marketing mix,
marketers consider the following:
• Which firms to buy the product from
• When to buy the product
• How much of the product to order
• Where to make the product
available
• How to process customer orders
• Which firms to involve in
the process
• How to answer customer questions
• How to coordinate all of the steps involved
If marketers make a mistake with this element, the results
can be unfortunate. A product may be in the wrong location,
available in the wrong amount, or not available at all. But, if
done well, “place” can overshadow product shortcomings such
as a high price—because, to some customers, convenience
may be worth the added expense.
Marketers are successful with the place element when customers can buy a desired product when and where they want.
Promotion. The final element in the marketing mix involves
letting customers know a product’s value and its benefits that
meet customers’ current needs. Promotion refers to the various
types of communication that
marketers use to inform, persuade, or remind customers
about their products. These
types of communication include advertising, personal
selling, publicity and public relations, and sales promotion.
To use these communication
channels effectively, marketers
consider the following factors:
• Which messages to send
• Which media to use
• When they want messages
delivered
• How often they want messages
delivered
• How to coordinate
communication efforts
• How to evaluate result
The ultimate goal of promotion is
to generate a positive response from
customers. What is this positive response? Customers buy the marketers’ product. If customers are sure that
making a purchase is the right thing
to do at this time, then marketers have
successfully promoted their product.
Put It All Together
Blending the marketing mix elements is similar to creating playlists for your mp3 player. You have more than one playlist, right?
You’ve probably got a playlist for exercising, another for studying,
a third for your downtime, and many more. Your playlists vary
based on your activities and mood. The same is true of marketing
mixes. Since situations vary, marketers must adapt their marketing
mix to suit each unique set of circumstances.
The marketing mix elements are also interrelated. A change
to one element affects the others. When marketers improve a
product’s features, the price goes up. Or, when the place element
is simplified, the price goes down. When they assemble the mix,
marketers carefully determine which elements to include and to
what degree—keeping in mind that the mix must work together
as a unit.
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Remember Your Map
Keep in mind that it’s important for marketers to select a strategy
before customizing the marketing mix. If not, it’s as if they’d
packed for a vacation before deciding where to go! Similar to the
careful selection of each tactic, choosing the right blend of the
marketing mix takes thorough planning.
How does this play out in a company like Target, a growing
chain of discount stores? Let’s take a look.
When you think of Target, do you think of trendy clothes—or
the bull’s-eye logo? Whatever comes to mind, Target’s strategy
is to offer discount shopping for the fashionable crowd. In support
of this strategy, Target has designed a creative marketing mix:
Marketing strategies come in all shapes and sizes. That’s
because they’re customized for each individual set of
circumstances. In particular, strategies for marketing
a service can be quite different from strategies used to
market a good.
Think for a minute about two different products—a
good and a service. These may be products that you sell
at your place of employment, or they might be products
you consume. What strategies and tactics do the products’ producers use to reach their goals? How are the
strategies and tactics used to market that good similar
to and different from those used to market that service?