Notes

Replace and expect

Hi ,

Thank you for giving your valuable time over the call.

We are sorry to hear that the '' you've received is not as described on Flipkart.

We'd like to let you know that the seller has arranged a replacement for the above product and it'll reach you by May , 2019. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster from 'Ekart Logistics' will not be able to complete the pickup in case any item is missing.

Do remember to do a factory reset, erase all personal data and remove any storage cards before handing it over.

We would like to thank you for your continued trust and support.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

Wait and refund

Hi ,

Thank you for giving your valuable time over the call.

We are sorry to hear that the '' you received is not as described on Flipkart.

We'd like to let you know that as specified by you, a return request has been created for the order and a refund of Rs. /- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Credit Card within 02 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by May 07, 2019 as the Wishmaster from 'Ekart Logistics' will not be able to complete the pickup in case any item is missing.

In future, you can return an item by selecting it from the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We would like to thank you for your continued trust and support.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

Language call back

Hi ,

Thank you for giving your valuable time over the call

We understand that you want the call back in Kannada language and we're sorry for the trouble you had to go through.

Please be assured that our concerned team is looking into this and get back to you with the Kannada call back by 03:30 pm today.

We would like to thank you for your understanding.

Bulk order

Hi,

Thank you for giving your valuable time over the call.

We understand that you want to know about the cancellation reason of your 02 quantities of '' with the order ID ''.

We're sorry to let you know that your order was cancelled by the seller as they can only fulfill orders for a limited quantity of this item. This is done to make sure that all customers have an equal opportunity to buy the item on Flipkart.

Also, cash on delivery service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, none of our sellers are offering the Cash on Delivery facility at your pincode. In the future, they may resume the service in your area.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart Wallet or Gift Card to place your order for now.

Hope you understand.

PhonePe support

Hi,

Thank you for giving your valuable time over the call.

We understand your concern about the recharge from Flipkart using PhonePe app and we're sorry for the trouble you had to go through.

We request you to contact with the PhonePe support so that they can help you out.

Email address: [email protected]

Contact Number: 01246789345

If you've further query, then please get back to us so that we can assist you further.

We would like to thank you for your continued trust and support.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

Exact issue

Hi ,

We'd like to let you know that we tried to get in touch with you on '' and '' to talk to you about your concern but could not reach you.

Please let us know a convenient time between 09 am to 09 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We understand that you're facing an issue with the product ''.

We request you to get back to us with the exact size that you've received within 72 hours so that we can assist you further.

Please feel free to reply to this mail with your query or you can visit our Help Center for quick answers: https://www.flipkart.com/helpcentre

We hope to hear from you soon.

Cancel return

Hi,

Thank you for giving your valuable time over the call.

We understand that you want to cancel your exchange request for the product ''.

We'd like to let you know that your return request has been cancelled by the seller as requested by you.

If you've further query, then please get back to us so that we can assist you further.

We would like to thank you for your continued trust and support.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

Buy time

Hi ,

Thank you for giving your valuable time over the call

We understand your concern about the refund of your product '' with the order ID '' and we're sorry for the trouble you had to go through.

Please be assured that our concerned team is looking into this and get back to you with an update by May , 2019.

We would like to thank you for your understanding.

Hi,

Thank you for writing in.

We tried to get in touch with you on '' to talk to you about your concern but could not reach you.

We understand your concern about the activation key for your product '' and we're sorry for the trouble you had to go through.

Please be assured that our concerned team is looking into this and get back to you with an update by May , 2019.

We would like to thank you for your understanding.