Notes

Hi,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9449935943, '9740065881' to talk to you about your concern but could not reach you.

We understand that you want to claim the plan 'Complete Mobile Protection 1 Year by Flipkart Protect' for the product 'Asus Zenfone Max Pro M1 (Black, 64 GB)'.

We are sorry for the trouble you had to go through.

We'd like to let you know that you will have to pay Rs. 500/- as processing fee only in case of claiming accidental/liquid damage related services.

The entire process to claim services will be explained in the activation mail which will be sent to the registered email address after the delivery of the product. The plan will get activated automatically and you can contact Jeeves customer care on 1800-425-365-365 to raise a claim.

We'd also like to let you know that please contact with JEEVES, they'll surely help you out.

The accidental or liquid damage protection service can be claimed only once within 365 days from the start date of the plan. To know the start date, you can check the activation email sent to your registered email address after the delivery of your product.

Hope this helps.

not eligible

Hi,

Thanks for your valuable time over the call.

As per our telephonic conversation, we hear that you are facing an issue for the product 'Billion MG110 550 W Mixer Grinder'.

We are sorry for the trouble you had to go through.

Since the product was delivered to you on April 07, 2019, it has crossed the seller's 10 day replacement period. Due to this, the seller will not be able to fulfil your replacement/refund request.

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.

Here are the details to the authorised service centre is the brand support link: https://www.billion.in/support-and-warranty

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

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Hi Kavya,

Thanks for your valuable time over the call.

As per our telephonic conversation, we're happy to hear that your issue has been resolved.

We'll always do our best to make sure that you have a great shopping experience.

Hope to see you back again soon.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

replace expect

Hi Sarat,

Thanks for your valuable time over the call.

As per our telephonic conversation, we hear that you are facing an issue for the product 'Nova Plus 1100 W Amaze NI 30 Dry Iron'.

We are sorry for the trouble you had to go through.

The seller has arranged a replacement for the product and it'll reach you by May 09, 2019. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

call back
Hi,

Thanks for your valuable time over the call.

As per our telephonic conversion, we hear that you want Telugu call back.

We are sorry for the trouble you had to go through.

Please be assured that we'll look into this and get back to you with call back by May 06, 2019.

Hope this helps.