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03:09:35 PM : You are now chatting with Rahul
Rahul 03:10:38 PM
Hello. Welcome to XFINITY. My name is Rafiq.
Rahul 03:10:56 PM
Let me quickly check your concern. Please provide your first & last name and complete address along with zip code.
Karina 03:11:19 PM
Karina Baez 60 FAIRMOUNT ST APT 2, Hartford, CT, 06121
Rahul 03:12:04 PM
Great. Please send your 16 digits Comcast account number or last 4 digits of your social.
Karina 03:12:16 PM
Don't have the account number and do NOT want to share the SSN
Rahul 03:15:04 PM
Ok. Please wait for 2-3 minutes while I check your account details.
Karina 03:15:11 PM
ok
Rahul 03:18:40 PM
Sorry, your provided zip code doesn't match with our record. Please share right information.
Karina 03:19:13 PM
06120
Rahul 03:20:04 PM
Thank you for confirmation.
Karina 03:20:49 PM
And?
Rahul 03:22:11 PM
Great it is right. Please wait for 2-3 minutes while I will check the possibilities for extension.
Rahul 03:27:49 PM
You can enjoy your services by paying $ 299.04 as you have still 3 days remaining. So you pay with in these days.
Karina 03:28:22 PM
Okay. But I'll have only paymnent of $150. Will that work?
Rahul 03:33:31 PM
If you want to continue your uninterrupted services. You have to pay full amount before 12th of April.
Karina 03:34:40 PM
Okay, I'll try
Rahul 03:35:53 PM
We appreciate your business and value as a good customer. Is there anything else that you want to ask?
Karina 03:36:22 PM
No
Karina 03:36:26 PM
That was all
Rahul 03:36:48 PM
Thanks for connecting in XFINITY. Have a great day!
Karina 03:37:17 PM
bye
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