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Hold Please give me couple of minutes to pull up your account information.
Unhold Thank you for your patience
Inform Balance I can apply the payment extension till (MENTION DATE )
OBEJCTION HANDLING IF CUSTOMER NEEDS MORE THAN 10 DAYS I really wish I could have set up an extension till the requested date however we can set up an extension for 10 days starting from today.
The current balance is _____ which includes past due balance ______ . Please make the payment by this date to avoid the service interruption.
Educate Payment Mode I've updated your account with the new payment extention date of MENTION DATE. You can use the following options for making payment :
1) Online through our website at http://www.xfinity.com/bill-pay.html
2) You can make the payment online or through IVR by this date.
3) On your mobile device with our My Account app
4) In person at any of our service centers http://customer.xfinity.com/service-center-locations
Educate Late Fee There will be a one time late fee on your next bill since the due date for current bill has already been passed.
Share self help (Payment arrangement) You can manage your account, view bills and make payments via My Account online by visiting https://login.comcast.net/login
Email and billing address probing ( G'BYE) Can you verify your email address and billing address for account and informational updates?
Email confirmed Is this "___________" the email address where you would like to receive Comcast account related notifications?
Additional Assistance
Closing the chat Thank you for choosing XFINITY. Have a great day!
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