Notes
Notes - notes.io |
name
brand
assist with.
greet
listen
ask for the name
acknowledge
empathize
ask for a minute hold
look in wiki
ask if they want to wait or a call back
call 3rd part.
name, brand, problem..
speaking to..
positive language to the solution
further assistance
good farewell
offer survey
Who did we speak with:
What was their issue:
What action did we take:
ETA(If applicable):
Tickets related:
Outbound call notes (if an outbound call was made):
(Required) Name of the person you spoke with:
Provide a description of what was discussed:
Voicemail Left:Yes/No
*Additional comments:
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