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Hi,

Thanks for valuable time over call.

As, per telephonic conversation we understand that you have received a fake product for your order '' for the product ''.

We're sorry for the trouble you had to go through and this isn't something we would want you to go through.

We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right. We've spoken to the concern team and they're looking into this and they'll take utmost care to ensure this does not happen again.

Also, we would like to let you know that the seller'll need a few details so that they can refund the amount to your bank account, please get back to us with the following details with in 72 hours, so that return request can be proceed.

1. Account Holder's Name (should be the same as registered for the order on Flipkart) -
2. Bank Name and Branch -
3. Account Number -
4. IFSC (alphanumeric code that's available in your chequebook)-

Hope to hear from you soon.
     
 
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