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(hint: Refer FAQ’s to handle customer queries: under supporting document of yoda)
Answer: Redmi Note 7 Phone
Q.2. Fill in the blank Currently only …………………… is providing Delivery Hub pickup option (from 3PL vendors)
Hint: refer i-Know Guide #20: Order Status & Delivery Related
Answer: Delhivery logistic
Q.3. Customer calls to cancel the policy PMS (parent and digital product are in same status or parent product is in shipped state):
What will be the information and tagging for the same?
Answer: At this stage digital product cannot be cancelled. However, inform customer they can raise a return request individually for the Digital Product once the parent order is delivered and digital (child) is in completed status (within the replacement policy)
Tagging on SA: Create incident >>> VAS >>> Product Specific Information >>> VAS - Warranty, guarantee related info >>> Cs Voice >>> Solved
Q.4. If customers contact for starter kit missing cases under Microwave oven (Large category) Provide TOA amount of Rs
Answer: Rs. 500/-
Q.5. QikPod and SmartBox model is only for Ekart.. shipments.
Answer: Ekart..
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