Notes

I deeply regret the unpleasant experience.

I am extremely sorry for this unintentional delay.

Don't be thankful Sir and I am personally very blessed to help you.

Thank you for your kind understanding and cooperation with us.

If you require any further assistance please do not hesitate to get back to us, we will be more than glad to assist you.

I tried multiple times to contact delivery boy but I am extremely sorry to inform you that he is not contactable.

Sir, due to the technical issue I am not able to assign the order. kindly allow me to provide you with the free replacement for the order.

I am personally feeling very sorry for this experience but still, I would request you to please give us chance to serve you in a better way.

I deeply regret the unpleasant experience. However, I assure you that I will share strict feedback with our concerned team and they will take care of it.

We respect your decision, hence processing your order cancellation request. I would like to inform you that the money will be credited in your respective account in 3-5 working days.

Moreover, I have prioritized your refund request and please be assured it will be processed at the earliest.

I regret the inconvenience and fully understand how it feels, kindly treat this as an exception.

We regret the inconvenience you may be facing, this could be mostly to prevent unfair usage, I request you to write to our escalation team at [email protected] and they shall further investigate this matter and revert you within 1 to 2 working days for any further update.

Sir, I am extremely sorry but I request you to not to place any order right now and request you to kindly write to our escalation team at [email protected] and they shall further investigate this matter and revert you within 1 to 2 working days for any further update.

Please help me understand this concern in detail, I will definitely help you with it.

Please don’t worry, the amount shall get credited to your account in 24-48 hrs by your bank. Due to some technical issue, the money got deducted from your account but did not get credited to us.

I understand your disappointment. due to some technical issue, the order canceled. Request you to take this as an exception. I will surely take this and forward as feedback to improve our services.

Sir, I tried multiple times to contact rider but he is not contactable and as I can check through GPS he is going to your place.

Sir, I do understand your frustration as I am trying to contact McDonald's (ORR Central Mall) but they are not contactable at the moment.
I apologize, but I would like to inform you that McDonald's have their own delivery process. therefore I am not able to track delivery boy.

Sir, do not worry from my end I am trying to contact them. The delivery boy calls you once he reaches your location.

Please don’t worry, the amount shall get credited to your account in 24-48 hrs by your bank. Due to some technical issue, the money got deducted from your account but did not get credited to us.

I request you to kindly complete the payment after some time or try to pay through other payment mode and please do not press refresh or back button till payment complete.

I am personally feeling very sorry for this experience but still, I would request you to please give us chance to serve you in a better way.

I am so sorry for this delay. I will quickly call the delivery boy and we will deliver it as soon as possible.

Sir, We have taken this issue seriously and definitely, strict feedback will be shared with the delivery team for no recurrence.

I very well understand more than the money it is about service and experience which were not up to the expectation today but request you to give us the next chance and I am sure, we will not make you disappointed anymore.

Sir, I do understand that you had already waited for a long time, we really respect your time, money and association with us, therefore we do not want you to wait for this particular order Please allow me to replace the same order from the same restaurant.

We respect your decision, hence processing your order cancellation request. I would like to inform you that the money will be credited in your respective account in 3-5 working days.

Sir, I totally understand how one can feel when such incidents happen I am personally really apologetic for that.

Do not worry Sir, I will try my best to resolve this issue on a priority basis and rest be assured the will get credited to your account. I take full responsibility.

Sir, we respect you for being with Foodpanda but I am really sorry for the inconvenience and I request you to wait for the remaining time period.

Sir as you know Saturday, Sunday and Gazetted holidays do not include in the working days. Be rest assured I do understand, this is your hard earned money and it's rightfully yours.
Please wait for the given time you will surely receive your amount back to you.

I appreciate that you came on chat for complaining about your inconvenience. You are our first priority and I will ensure by the end of this chat I will resolve all your queries. Please be online.

Sir, I request you to kindly share the screenshot of your account transaction details from 4 April 2019 till now so that we can investigate the issue and resolve it quickly.

Sir, as I have raised a ticket to my service escalation support team you will definitely receive a call back from us in case you feel little of difficulty. I would like to inform you that we are available 24/7 on chat to serve you.

Sir, I have noted your complaint and issues and I assure you the full resolution soon , I am now raising a ticket to my service escalation support team and they shall get in touch with you in next 24-48 hours, please be assured that we shall ensure that there is nothing left untried to serve you better, please allow this little time to investigate and resolve this matter for you.

No doubt, this experience has made you disappointed.
But The intention was only to delight you not to hurt you. Really sorry...!!

I request you to share more about this concern. So that I could immediately resolve it for you, please be assured I am here to assist you in the best possible manner.

As I don't want to lose an opportunity to help you, therefore I will do my best to resolve your concern.
Let me check, please wait a moment.

Are you referring to the order made from Punjabi Food Point (Bellandur)Biriyani with order Id e5sc-jhm3kl?

Sir, I hope you are happy with the service.

Sir, If you still have any doubt related to your concern/problem/issue/query, please feel free to ask me again I will be more happy to help you further.

Sir, Do not worry if the amount was not credited on your account so please share with us your account statement from 20th of March to 8th of April so that I can escalate your concern to our senior escalation team.

We are proud to have a supportive and understanding customer like you.

We request you to accept it as an apology token and give us an opportunity to meet your expectations and serve you well again

No sir, Please keep it as compensation and I assure you that this inconvenience would never occur again.
Moreover, I will straightaway escalate your issue to the concerned team so that you won't face such problem in future.

Sir, Do not worry I will take the ownership that you will get your amount in your account within 3-5 working days and this is the maximum time but I assure you that you will get your amount within the time period.

Sir, We regret the inconvenience you may be facing ! however our systems have detected multiple user accounts login and unfair voucher use activities related to your phone number / email or device and due to this your order has been cancelled and account has been blocked from using Foodpanda services.