Notes

Templates

Could you please share the exact order details so that I can better assist you?

Is your primary contact number is working?

Please give me a minute or two while I look up details around your previous chat so I can assist you without asking any questions that you may have already answered.

Please proceed with your concern.

No need to worry, I will check and help you with this.

I will check and help you with this.

No, it will be refunded from seller side.

I see that the previous chat got disconnected. This is Sandeep and I am here to help you.

Please allow me a minute or two to get the correct information for you.

Would you like to update an alternate contact number?

Would you like the pick up to be done from the same address?

Please confirm, if you want the pick up address and contact number remain same as delivered?

Thank you so much for your time.

Would you have any other questions for me?

It was a pleasure assisting you.

Sure, if you still wish to return please contact us as informed ad we are here to help you in the best possible way.

We strive for a better customer experience.

Please do not worry, the seller will surely help you.

However, as a one time exception the seller will take your request if you contact us on 15th as you our valuable customer.

Please do not worry, contact us on 15th and the seller will take a return request.

Kavin, the seller can only accept the return only within 10 days of delivery.

Kavin, as per policy the seller can accept the return only within 10 days of delivery.

Kavin, do you want a replacement or a refund?

Is there anyone who can handover the item instead of you?

Not to worry, I will help you.

Are we discussing about '______'?

I see that you have been one of our valuable customer and really sorry for the trouble you had to go trough.

Let me see, What best I can do for you.

Please confirm if you would like go ahead with a replacement or a refund?

You are welcome.

Please give me a minute or two while I help you get it sorted out.

If there’s anything else I can help you with in the meantime, please let me know.

I need a little more information to understand. Can you please let me know....

I’m going to look into this for you right now. Kindly bear with me for a minute or two while I examine this issue.

I would like to let you know Flipkart.com is a marketplace, the price and offer are decided by the seller/brand.

Since it is a chat window, we will not be able to call you from this portal.

While checking we might need to contact you, is there any alternate number you want to share?

Thanks for confirming.

I would like to let you know that your current return need to be cancelled by the seller and a new return has to be raised with exact details.

Is this an email id '[email protected]' that you had placed an order?

Are we still connected?

Let me look up the details for you please give a minute or two.

Could you please help me with service center that you have visited?

I see that you have already reached out to us regarding this.

Hope I was able to give you information. Is there any other information you'd like me to help you with?

Request for your understanding.

Please be assured that our courier partner will do their best to get it delivered to you at the earliest by March 18, 2019.

We request your patience on this.

Thank you for your patience and understanding.

Trust me if there is an option with me, I could have definitely helped you out. As you are one of our valuable customer.

Please be assured that we are looking into this and coordinating with the seller's partnered courier service to resolve the issue on priority basis.

I am sorry about it but the chat option is available only in English.

Since it is a chat window, we will not be able to call you from this portal.

Thanks for sharing the issue with the product.

Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.

As soon as the product reaches your nearest hub, the courier service provider will deliver the product at the earliest.

I am sorry, I will not be able to call you as this is the chat window.

Thank you for the confirmation.

At the moment, we can only chat in English.

I would like to let you know that since it is chat window we will be not be able to arrange the call back from our portal.

Also, you can let me know the concern so that I can help you out over the chat portal.

Since this is a chat window, we can only chat in English.

Do you wish to receive a call back?