Notes

Chat Communications

Hi, my name is Sahil and I'll be helping you with your request.

Hi, my name is Sahil and I'll be assisting you today.

Hi there, this is Sahil and I'm here to help you.

Just to confirm, are we discussing about the product "Makeup Revolution FIXING SPRAY Primer - 100 ml" ?

As I have not heard from you, I am escalating your case.

How may I assist you today?

Let me look up the details for you.

I would like to let you know that I am not able to share the Wishmaster details as details are not available with us at the moment.

We're sorry that the Wishmaster details are currently not available.

I'll get back to you with the information in a minute or two.

Please give me a moment while I look up details around your previous chat so I can assist you without asking any questions that you may have already answered.

Let me check the details for you. It’ll just take a minute or two.

Please give me a minute or two while I help you get it sorted out.

Please give me a minute or two while I check the details.

Sorry for the delay in response.

Sorry, it is taking a bit longer. Please bear with me for one or two minutes.

Request your kind understanding in this regard.

Request your kind patience in this regard.

Please be assured that our concerned team is looking into this and they will get back to you with an update by March 20, 2019.

Please be assured that our team will call you in your preferred language by March 23, 2019.

Please let me know if you want the pickup to be done from the same address where it was delivered.

I am sorry to let you know that i will not be able to share hub details.

However, the seller is working with courier service provider to deliver your order as soon as possible.

Can you please provide me with an alternate number?

Can you please share an alternate number. So that I can escalate your issue?

Special Delivery -Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.

Special Delivery -As soon as the product reaches your nearest hub, the courier service provider will deliver the product at the earliest.


Return related:

Please confirm if you would like to go ahead with a replacement or a refund?

Let me see, what best I can do for you.

Before proceeding, please let me know if the pickup address and contact number will be the same as you provided at the time of placing order.

Thanks for the confirmation.

Would you like to add any alternate contact number?

Thank you for confirming.

I just need a couple of minutes to forward your request to the seller.

Sympathy:

Trust me if there is any option with me, I could have definitely helped you out. As you are one of our valuable customer.

I can understand how it feels as I am also a customer somewhere. I’ll make sure it’s passed on to our team.

Sorry for the unpleasant experience.

Hence, we request your kind patience in this regard.


Repromise:

On checking, the promise date has been revised due to come unforeseen courier related issues and the courier partner will ensure that your order is delivered to you till 7 PM, today.

You will be communicated by the courier service provider prior to an attempt of delivery.

I request you to please wait till 7 pm today your product will be delivered to you.
You can track your order status here: https://www.flipkart.com/rv/orders

In addition, I would like to let you know that the Wishmaster will try to get in touch with you for the delivery of the product on the registered contact number "8271387099 ,8864025999".

I would like to let you know the Wishmaster may contact If he will not be able to locate your location.