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Answer: reinstate solved
Q.2. the product has been cancelled due to the reason “Bulk order”. Is it mandatory to inform the customer to place a fresh order for the product?
Answer: no
Q.3. What will be the tagging if cancellation reason for the product is “Incomplete address”
Answer:
Order Modification > FK Cancelled Order > Incorrect address
Q.4. What will be the information while communicating the “Lost during shipment” cancellation reason to the customer?
Answer: We’re sorry to let you know that your order was cancelled as the seller’s partnered courier service provider could not deliver your order due to unavoidable circumstances.
[if the item is available with other sellers]
[If you’d still like to buy the item, you can place a new order for it with any of the other sellers on our platform.]
We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.
Hope you understand.
Q.5. What will be the information while communicating the “Tech Error” cancellation reason to the customer?
Answer: We’re sorry to let you know that your order could not be fulfilled by the seller due to an unforeseen technical error and had to be cancelled because of this.
This issue has been fixed now by our team.
[if the item is still available]
[If you’d still like to buy the product, you can go ahead and place a new order for it.]
Hope you understand.
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