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Hi,
Thanks for writing in.
We understand your concern that you want to cancel your order OD114874048546555000 for your 'Asus ZenFone Max M2 (Blue, 32 GB)' as the exchange product did not meet the exchange related guidelines.
We are sorry to let you know that the seller will not be able to cancel you order at this moment as it will take 24 hours to update the status in our system.
So we request you to please wait for 24 hours and after that you can cancel your order on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.
Alternatively, you can also buy the product without availing the exchange offer.
Here are few important things to note while choosing the exchange option for a device:
1. Only functional devices without any screen defect are accepted
2. The screen/body should not have any cracks/dent
3. The screen should be intact
4. IMEI will be verified at the time of pickup by the Wishmaster to complete the process
5. Screen locks or iCloud locks should be disabled
Also, we request you to contact your respective bank's customer care by using the number mentioned on the back of your card for the foreclosure of your EMI.
In case there is anything else we can help you with please feel free to write back to us.
Hope this helps.
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