Notes

Cancel an item

Hi ,

Thank you for writing in.

We tried to get in touch with you on '' and '' to talk to you about your concern but could not reach you.

We understand that you want to cancel your order for the product '' with the order ID ''.

We'd like to let you know that your order has already been cancelled by the seller as requested by you with the reason stated as 'Purchased Mistake'.

If you've further query, then please get back to us so that we can assist you further.

We would like to thank you for your continued trust and support.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

Exchange and expect

Hi ,

Thank you for giving your valuable time over the call.

We're sorry to hear that the '' you have received does not fit.

We'd like to let you know that the seller has arranged an exchange of 'size ' with 'size ' and it'll reach you by 07 pm today. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster from 'Ekart Logistics' will not be able to complete the pickup in case any item is missing.

You can also check your order status here: http://fkrt.it/bqWLi~NN

We would like to thank you for your continued support and trust.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

Claim warranty

Hi ,

Thank you for writing in.

We tried to get in touch with you on '' and '' to talk to you about your concern but could not reach you.

We understand that you want to claim the warranty of your product '' with the order ID '' and we're sorry for the trouble you had to go through.

Since the product is covered under the manufacturer's warranty, please can get in touch with the brand's authorised service center.

The invoice for this product has been attached with this email and you can use this to avail services at the brand's authorised service centers within the warranty period.

Here is the brand support link, contact number and email address:

http://www.mi.com/in/service/repair/

Contact Number : 1800 103 6286

Email: [email protected]

Also, damages due to liquid spill or physical damages due to usage are neither covered under seller's returns policy nor under the brand's warranty.

In the unlikely event of the brand's authorised service center not being able to help you, please let us know and we'll definitely assist you.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

Not eligible

Hi,

Thank you for giving your valuable time over the call.

We're sorry to hear that you're facing issues with your ''.

Since the product was delivered to you on February , 2019, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfill your replacement request.

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand's authorised service center and they'll be able to help you out with any product related support you may need.

The invoice for this product has been attached with this email. This can be used to avail services at the brand's authorised service centers within the warranty period.

Here is the brand support link and contact number:

https://in.jbl.com/support-knowledgebase.html

Number: 1800 102 0525 (Mon to Fri 10 AM to 8 PM)

In the unlikely event of the brand's authorised service center not being able to help you, please let us know and we'll definitely assist you.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

Unable to place COD

Hi ,

Thank you for giving your valuable time over the call.

We understand that you're unable to use Cash on delivery payment mode.

We're sorry to let you know that cash on delivery service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, none of our sellers are offering the Cash on Delivery facility at your pincode. In the future, they may resume the service in your area.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart Wallet or Gift Card to place your order for now.

Hope you understand.

Aged beyond limit

Hi,

Thank you for giving your valuable time over the call.

We understand that you want to know about the cancellation reason of your product '' with the order ID ''.

We’re sorry to let you know that your order was cancelled as the seller was unable to fulfill it on time and they did not want to keep you waiting.

We assure you that feedback has been shared with the seller and the service provider and they're working on putting in additional measures to avoid instances like these.

If you’d like, you can place a new order for the product with any of the other sellers on our platform.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless in the future.

Hope you understand.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

Helpline number

Hi,

Thank you for writing in.

We tried to get in touch with you on '' to talk to you about your concern but could not reach you.

We understand that you want the Flipkart customer care number.

We'd like to let you know that you can contact us on our toll-free number 1800 208 9898 for any support. Alternatively, you can also choose to reply to this email with your query and we will be happy to help you.

You can also click on the link to get quick answers to your questions: https://www.flipkart.com/helpcentre

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

Attempt exhausted (Reinstate)

Hi ,

Thank you for writing in.

We tried to get in touch with you on '' to talk to you about your concern but could not reach you.

We understand that you want to know about the cancellation reason of your product '' with the order ID ''.

We are sorry to let you know that your order has been cancelled as the seller’s partnered courier service provider could not find anyone at the delivery address to collect the package despite several attempts.

While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order for it anytime. Please make sure that either you, a friend, or a family member is available at the address to collect the package when it is out for delivery.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless in the future.

Hope you understand.

RNR

Hi,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '' to talk to you about your concern but could not reach you.

Please let us know a convenient time between 09 am to 09 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We request you to get back to us with the exact issue within 72 hours so that we can assist you further.

Please feel free to reply to this mail with your query or you can visit our Help Center for quick answers: https://www.flipkart.com/helpcentre

We hope to hear from you soon.