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{For EKL- can hold for promised date+ 5 days}

Hi {customer_name},

Thanks for writing in.

While the product is scheduled to be delivered by {promised_date}, we will definitely coordinate with the courier partner and have them hold the shipment for you until {date requested}.

Hope this helps.

{Cannot hold for EKL/3PL}

Hi {customer_name},

Thanks for writing in.

{EKL- Hold request by customer is beyond 5 days of the promise date}

While we understand that you won't be available to collect your product on the delivery date, we're sorry to let you know that Ekart logistics does not have an option to hold shipments for more than 5 business days after they are shipped, due to courier constraints.

{For 3PL}

We understand that you won't be available to collect your product on the delivery date. However, we're sorry to let you know that the courier service providers do not have the option to hold shipments at the moment.

As an alternative, you could ask a friend or a family member to collect the package on your behalf. If that is not possible, you can also cancel the order and place a fresh one at a later date, provided the stock is available with the sellers.

Hope this helps.
     
 
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