Notes

Hello $contacts.name.first. I hope you're doing well today!
I'm so sorry to know that ***********. Let me take a look at your order to see what has happened and what I can do to help you. I will do my best to help you and resolve this issue.
I definitely understand that this is frustrating and I will do everything I can to take care of this for
you today.
Hi $contacts.name.first I am here to help you and I will do my best, please let me check this for you.
Hi, $contacts.name.first. Nice to meet you! Could you please elaborate your query?
Hello $contacts.name.first!
I hope you are having an excellent day today.
I was reading your request and I will do everything to help you out.
You're more than welcome, it's my pleasure to help!
$contacts.name.first, I just want to confirm that I've covered everything you needed it. Is there anything else I can assist you with today?
You're very welcome. It was a pleasuring speaking to you and helping, $contacts.name.first. I will really
appreciate your feedback since it’s very important for me to continue improving my
service. Thanks for allowing me to help you today and for contacting Walmart.com, take care!
Thank you for all information that you provided me, I’ve checked your order , in advance I apologize for the issues with your order and please be assured that we are working to prevent any further issues like this. The items are sold by our third party seller E-STORE ATC
and all refunds, replacements and customer service are handled by them. I really want to make this right for you and find a solve together so let me tell you that I am able to escalate this case to our higher department, they will take care of your order, Our team will fix his issue as quick as possible. They will contact you within 24 hours.
Thank you so much for understanding, J! I will contact to our proper team from Walmart.com so they will contact you to resolve it and they will be more than glad to provide you a resolution within 24 hours. I've requested ********** as soon as possible, you can take the reference number of this escalation: ******
Please, if they don't response within 24 hours, please contact us back to transfer this chat to our higher department from Walmart.com, they are not sellers.
Thank you very much for your patience today $contacts.name.first, after carefully
checking the order, my records show me that the package was delivered on
xxxxxxxxxxxxxxxxxx, but since you didn't receive it, it appears that was lost after delivery, I apologize for the inconvenience. Would you like me to send you a replacement?
Thank you for waiting $contacts.name.first I appreciate your time. Let me inform you that I checked the tracking information and we do not have any further update, this might be that the order was lost during shipment. I understand how important this is for you and to correct this matter.
I have not received any response in a few moments and I will need to close this chat for
now to assist the next customer. If you need any help in the future, please, do not hesitate to contact us again, we will be more than happy to continue assisting you.
I do not mean to rush you, but due to inactivity I’m required to ask, are you still with me,
$contacts.name.first?