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option mute 182 power enter enter enter -- works if cx can't see the screen
if tech calls using a service remote, factory reset is info factory
LFD has separate on/off buttons
hotel factory reset is
mute 119 enter
interactive menu gets info from other source, remote only turns on/off
standalone menu to use remote
menu button or return to go back
Broadcasting
channel
choose cable/air
auto program
scan
mixed channels -- regular and HD channels -- if cx is getting some of their channels but not all of them
each tv has an EBL code
when tech replaces the motherboard
written on sticker on tuner, ask tech for it
press and hold red A button at bottom of remote, EBL code will come up for 10 seconds
after setup samsung remote works only for on/off, use cable remote
will only work in that room
Data cable
if cable from data source
remote jack -- video output -- external source for blu-ray or HDMI inputs
can plug in laptop, etc.
Pillow speaker
plug into pillow speaker jack
one of three settings for which pillow speaker, try all
could be the dongle, the wires have to be straight
LFD repairs
troubleshoot, determine needs service
if need more information, close 2k or pend 5k
if all the information available, change to 5k, close 5k to create a 4k, give cx 4k ticket number, warm transfer to USSI or email info if cx doesn't want to be transferred
GCIC checklist
business name, phone
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