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Thanks for your valuable time over the call.
We understand your concern that you want to know about 10% discount with HDFC debit card of your order 'OD115488099556780000'.
We are sorry for the trouble you had to go through.
We'd like to let you know that in this offer net cart value of eligible products: Rs. 4999/- and your product price is Rs. 2528/- that's the reason you have not availed the discount.
Trust us if there is an option with us, we could have definitely helped you out. As you are one of the valuable customer for us.
We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.
We assure you that your feedback will be shared to the seller so that this does not happen again as we do not want to loose our valuable customer and they'll do their best to make sure that you don't experience this again.
If there's something we can do, you can choose to write back to us and we'll be happy to assist you.
Also, you can reach us by clicking on the following link: https://www.flipkart.com/helpcentre
Hope you'll understand.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
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