Notes
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[email protected]
NTID- anil.20
https://adobe-istg.crm.dynamics.com
Email- [email protected]
UN: tptrain
Pass: TPF38ru8ry2019!
tinyurl.com/ikbsfloor1
http://tv.adobe.com (another way to get to the helpcenter)
https://bkrtpwebmail.teleperformanceusa.com
-call flow (creeting, body, closing)-( Greet, branding , introduction, name, offer help, listen/active/empathy, Hold - ask/permission/ duration/reason/thank.)
3 es
explain-educate-execute
3 as
acknowledge- address- adapt
3 os
opt-
# the Retention Playbook
Verify the acnt
- Delight the customer
add "human touch"
acknowledge
listen to the customer
build/ create rapport
avoid putting cx on hold
# Save Opportunities
Acknowledge--empathy--reassurance
Agent Landing Hub ( account management ,download and install ,digital imaging )
https://helpx-internal.corp.adobe.com/content/help/en/internal/alp/agent-landing-hub.html
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