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Thank you for your valuable time on call.
As per our telephonic conversation, we understand your concern about your product 'Sony SRS-XB10 /BC 10 W Portable Bluetooth Speaker' with the order 'OD112835012857250000' and we're sorry to know that you're facing quality issue with the product.
We would like to let you know that as per the seller’s returns policy for this product, they are only offering a replacement if the item that you have received is damaged, defective or not as described. You may refer to the seller's replacement policy on the product page.
Although you have no issue with the product, but still in the future if you have any issue with the product we will request to you get back to us with an email within return policy so seller can help you out.
Check http://fkrt.it/bqW4k8NN to know more about cancellations and refunds on Flipkart.
Hope this helps.
Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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