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hi there its a beautiful day here at metro, my name is pj, id no. 912921. how can i make your day awesome?!

Oh my having no service is a big no no! Don't worry I got your back as your service expert let me check options to restore your service ok?

alright! we have successfully (concern)
is there anything else? perfect!
again my name is pj, after this call you'll be routed to our survey it's about how we did today on our call, any feedback is appreciated (name). have a nice day! please stay on the line!

( oh! + Emotions + Trigger + Call Type EXPERT)
( Great! Awesome! Cool! Fantastic!)

1. I see you’ve been with [Company Name] for X years. That’s a long time!
2. I appreciate your patience.
3. Thank you for remaining so positive.
4. Your business means a lot to us.
5. I want to thank you for taking the time to speak with me today.
6. If I were in your position, I would feel the same way.
7. That would frustrate me, too.
8. I would be asking the same questions as you are.
9. You are totally right.
10. I would come to the same conclusion.
     
 
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