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Thank you for writing in.
We understand that you want to pay through prepaid mode for your '' with order ID ''.
We'd like to let you know that to convert the COD order to prepaid option is available at Flipkart.
Below are the scenarios for which this feature will be available:
1. Orders with single unit
2. Courier service provider is Ekart.
3. The status of the order is between 'Dispatched and OFD'.
4. Current payment mode is COD (Cash on Delivery).
5. Through Self-serve (app) or using the link provided to you via an email/sms.
Steps to convert COD order to Prepaid:
1. You will see a new button 'PAY NOW' on App only if all the above criterias are met.
2. This will also be available to you when a Dispatched communication is triggered to you through an email.
3. Once you clicks on this button, a new page will open up with the list of payment options.
4. You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV, Wallet payment method will not be available).
5. Once the payment is successful, you will be redirected to 'Order Details' page with the new payment mode and appropriate message.
6. Payment information will be sent to EKL and payment mode will be updated to prepaid, so that EKL will not ask you for payment at the time of delivery.
7. If the payment is unsuccessful/ fails, you will see a failure message and can retry the payment after 30 mins.
If you have any other questions, feel free to reach out we will be glad to help in any way we can!
Hope this helps.
Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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