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Hi Prateek,

Thanks for writing in.

We understand your concern about the exchange product you choose while placing the order 'OD113604418862141000' for 'Samsung Galaxy On6 (Black, 64 GB)' and we are sorry for the trouble you had to go through.

We'd like to let you know that the wishmaster take the below pre checks of the product:

1.The details of the brand, model and IMEI should match the details provided by you.
2.The phone should switch on without being connected to a charger & battery should not be swollen.
3.There should not be any physical damage on the mobile body including charging port.
4.The screen should be intact without dead pixels, spots, lines or static on any part of the display.
5.Screen lock should not be active (all forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock - needs to be deactivated).
6.In case of Apple phones, iCloud account should be dis-associated/unlocked from the phone.
7.If the checks fail, your exchange item will not qualify for pick up. You can still get your new product by paying the value of your exchange item via cash at the time of delivery.

As you have confirmed that the wishmaster have taken the difference amount and you have received your product.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

Please feel free to write back to us for any other query in the future.

Hope this helps.
     
 
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