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occurs when there is a problem with a CURRENT order.
1 we need to identify if its a GHD or self-delivery
possible situations
1 order not at the restaurant
2 diner did not answer
3 driver unable to delivery order
4 order is a missing item
5 restaurant is closed
6 menu issue
7 delivery information incorrect
8 Diner's address is outside of delivery boundaries
9 driver is lost *you should call driver care
10
diner attempt the order
1 call the diner
2 send text message
3 email, notate and solve the ticket
did the receive the order transmission
1 attempt to resend the order to the restaurant
2 confirm the time the restaurant to complete the order
3 send new delivery time to diner
driver will not wait
1 call the restaurant to remake the order
2 driver care to assign a new driver to the order
3
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