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Thanks for writing in.
We understand your concern about the return of your order 'OD114354043098483000' for 'Sennheiser CX213 Wired Headphone'.
We are sorry to hear that you are facing issues with your product.
We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right. We've spoken to the seller and they're looking into this and they'll take utmost care to ensure this does not happen again.
We'd like to let you know that as per seller's replacement policy seller is unable to process your request for the refund.
However, the seller has arranged a replacement for your product and it'll reach you by January 13, 2019. The item originally delivered to you will be picked up at the same time.
Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.
In future, you can return an item by selecting it from the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN
In case there’s anything else we can help you with, please feel free to write to us and we'll help you out.
We would like to thank you for your continued trust and support.
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