Notes

Check Volume:

- Check if the device is on mute or low volume. If so, kindly increase the volume.

Audio - Check protective case:

- We request you to remove any protective case that might be covering the speaker
- Check if anything is blocking the speaker/microphone

Restart the device:

- Smartphones are just like computers. They have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for a long time without a restart, they may cause issues.

- Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.
- Press and hold the Power button on your smartphone to Restart the device (If the restart isn't available, turn Off and then turn On your smartphone).

- If you want to know how long the device has been running, follow the steps below:

- Open Settings
- Scroll down and tap About Phone (If you don't see this option, tap System and then proceed)
- Tap Status
- Scroll down and check Uptime (The time listed here is in hours. Anything above 168 hours needs to be restarted.)


- Pull down the notification panel and open settings
- Tap Sound and then Phone ringtone
- Try playing any of the ringtones listed here

- If the ringtone is audible, then the speaker is working fine.

- Press and hold the power button
- Tap and hold the Power off option
- On the confirmation pop-up, tap OK
- The phone should now reboot into safe mode. This can be confirmed by the safe mode icon at the bottom left corner.
- Now, please check if the device has the same issue.
- Eg: If a particular app wasn't working correctly, open the app to check functionality.
- Just reboot normally to exit safe mode.

- Swipe up to open the App drawer
- Tap and hold the app you want to uninstall (In this example, it's Flipkart)
- While continuing to hold the app icon, drag it to the Uninstall option at the top of the screen
- Tap OK to confirm the uninstallation
- Once done, you will see a confirmation

- Pull down the notification panel and tap settings
- Scroll down and tap System
- Tap System update and then tap Check for update
- If an update is available, tap download and install

- If an update is not available, the device will show you that the current software is up-to-date

- Pull down the notification panel and tap settings
- Scroll down and choose System
- Tap Reset Options
- Tap Erase all data (factory reset)
- Tap Reset Phone
- Tap Erase Everything to initiate the factory reset.
- Note: During setup after the reset, please make sure, doesn't restore the settings. Set up it as a new device. (Some Settings or Apps might be the root cause of the actual issue).

- Also, do not install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.