Notes

Hello, Who do I have the pleasure of speaking with?

Hello, $contacts.name.first. I hope you have an amazing Thursday!

How may I help you today?

In order to provide you a better assistance, could you please elaborate your inquiry?

I'm sorry to know that there are missing items in your package, no worries, I will do my best for helping you in the best way possible.

I'm so sorry to know that you have received the items damaged, I am not sure how that happened but I will do my best to take care of you.

I'm sorry to know that you haven't received your order yet, I am not sure how that happened but I will do my best to take care of you.

I’m so sorry for all the inconvenience with your order, I am not sure how that happened but I will do my best to take care of you.

Sure, I will check the status of the order right now.

Thank you so much. May I place you on a brief hold while I look into this?

Perfect, if you allow me one more minute, I will process it for you right now.

Sure thing, Please allow me 1 more minute I will process it for you right now.

You're more than welcome, that's what I am here for you!

Thank you for waiting , I've checked your order and the tracking shows it as delivered, so since you never received it, the package could have been lost or the tracking was updated wrongly, but no worries, in cases like this we can offer you a replacement if you still need it.

I want to be sure that you received the best customer service. Please let me know if there is anything else I can help you with today.

Before to close this chat let me inform you that you may receive a brief email survey regarding your experience with me today, and I would really appreciate your feedback.

It's been a pleasure assisting you. I am going to disconnect now. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and have a great afternoon!

Thank you for waiting , I've checked your order and the tracking shows it as delivered, so since you never received it, the package could have been lost or the tracking was updated wrongly, however, let me inform you that your item is sold by: they are one of your third party seller, and I have to escalate this issue to our higher department to get a prompt service regarding this matter, you will informed if it's possible to send you a replacement if not, you will receive the refund, and you are notified about this in one business days either through call or via email.
Would like me to request a replacement to our higher department?

Thank you so much for the information. I was checking your order and the item is sold an shipped by a third party seller [SELLER NAME].In this case I will contact them via escalation and they will contact you back in 24 hours by email in order to process the replacement for your order.

I was trying to access, but that billing address doesn't match the one used to place the order.
Can we please double check the billing address?

Walmart.com 1 800 966 6546
1 800 9256 278 Stores
unfortunately, the seller has not updated the stocks of the item yet

https://www.fedex.com/rms
APACGuatemala – Walm8rt2014

Spartanburg 8092 - Servicing States: FL, GA, KY, NC, SC, VA, WV and Washington, DC
Texas 9153 - Servicing States: AL, AR, CO, KS, LA, MS, ND, NE, NM, OK, SD, TX
Indianapolis 9193 - Servicing States: IA, IL, IN, MI, MN, OH, WI, MO, TN
Las Vegas 9195 -Servicing States: AZ, CA, ID, MT, NV, OR, UT, WA, WY
Johnstown 9196 -Servicing States: CT, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT
NEVER choose "other recipient"

Well, let me inform you that for security purposes we are not allowed to check this information in order to avoid fraud but we have a Walmart department who handles this information. I will kindly ask you to please contact to our Savings Catcher team to follow up your case directly at 866-224-1663.
The Savings Catcher Hours of Operation is Monday through Sunday 7 AM - 9 PM CST. Or you can contact them: [email protected], they will be assisting your properly regarding this matter.

(MANAGER)
Thanks for waiting, I have consulted to my supervisor about that, and in this case I will need escalate this issue to my higher department, and let them know about this issue, this process could take 48 hours, you can try to place a new order for this item in 48 or little more time, we will really appreciate this time and you patience to get this issue fixed for you.

(LATE TO ARRIVE)
Thank you so much for patiently waiting, I've checked your order and in this case unfortunately the carrier was having issues during shipment process. I sincerely apologies for the delay with your order, I completely understand your frustration but no worries, the tracking has been updated in order to be delivered on: [ENTER DATE]