Notes
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Hello! Thank you for contacting Customer Care! My name is Isai tell me what can I do for you today?
Hello! Thank you for contacting Customer Care! My name is Isai and I will be happy to assist you. Please give a moment to read your request.
Empathy for every situation.
*Late Delivery-* I apologize about your order not being delivered when expected. Please allow me a moment to review the situation for you.
*Order not received/Missed Delivery-* I understand your concern about your order not being delivered. Please give me a moment to review this situation for you.
*Unwanted-Too Late:* I am sorry to hear that we were not able to fulfill your delivery on time. I apologize for the situation and I will gladly assist you in cancelling your order.
*Unwanted-Change of Plans:* Of course, I can definitely assist you in reviewing if your order can be canceled. Please give me a moment to get your order’s information.
*Missing Item:* I understand your concern about not receiving the (all of the items)* you ordered. Please give me a moment to review your order and to assist you with this situation.
*specify the missing items
*Incorrect Item:* I understand your concern about not receiving the items you ordered. I will gladly assist you in finding a solution for this situation.
*Incorrect Order:* I apologize about the confusion made with your order. Please give me a moment to review the situation and find the best solution for you.
those are your templates---
review them 1st before you actually send them to a diner
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