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Have you received the brand box and MRP tags with the product at the delivery time?( if not available)
Also confirm whether the pickup address will be same as delivery one to raise the return request.
Your primary number ''_______'' is correct or not.
Would you wish to update an alternate number?
NOTES:
cx said product size is large and want M size
Address is same
Alternate number 8541935141
Primary number is correct
MRP tags available as per VOC creating return....
NON FA NOTES:
cx said quality issue
Address is same
Alternate number 9701498757
Primary number is correct
MRP tags not available also not FA product as per VOC creating return....
I request you to share the bank details so the seller can proceed the refund request.
1. Account holder's name (Should be the same as registered for the order).
2. Bank name and Branch.
3. Account number.
4. IFSC.
I would like to let you know that you have just received a One time password on your registered mobile number. Request you to please confirm it.
FOLLOW UP:
As I had a check, your case has already been escalated and we are working on it.
Please be assured you will get an update by April 24, 2019.
This is the maximum time period.
However, there are possibilities that issue may get resolved prior.
I understand your concern and as confirmed earlier our team require time to sort the issue.
ASSIGNED:
Not to worry, I will escalate your issue.
Since I haven't heard from you so I am escalating your issue..
We are looking into this issue, so we will need your alternate contact number. It would be helpful for us in case we are not able to reach you on your registered contact number.
As I am escalating this issue, so we will need your alternate contact number. It would be helpful for us in case we are not able to reach you on your registered contact number.
As I see you have already given this alternate number ''8943879268, ''. Is this correct?
Please be assured that we will look into this issue and get back to you with a resolution by April 23, 2019.
Not to worry, I would request you to wait till April 23, 2019.
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