Notes

Exchange offer on cod and prepaid

Hi Santosh,

Thank you for your valuable time over call.

We understand your concern that you want to know about exchange offer on 'prepaid' and 'Cash on Delivery'.

We would like to let you know that for prepaid mode Wishmaster will check the following points and after that pick your product in exchange offer. However, with Detach option, if the 'Smart pickup' check fails, you will still be able to exchange their product by paying the exchange value by cash or through Debit/ Credit card (if POS machine is available with the Wishmaster). The pickup charges will be waived off for 'Detach'.

Here are few important things to note while choosing the exchange option for a device:

1. Only functional devices without any screen defect are accepted
2. The screen/body should not have any cracks/dent
3. The screen should be intact
4. IMEI will be verified at the time of pickup by the Wishmaster to complete the process
5. Screen locks or iCloud locks should be disabled

We would also like to let you know that another exchange offer is Cash on delivery (COD). You will get exchange value based on the grading system of the exchange product.

As you confirmed over call that your product has some scratches on the back.

Moreover, we would also like to let you know that in this grades system mobile can fall into either Grade A, Grade B, Grade C or Grade D and we see that your mobile is falling under the category of Grade C.

In Grade C, you need to pay 20% extra amount on the exchange value of the product.

Please note that the amount you see during order placement is just an estimate based on the model and brand of your mobile. Discounts will depend on the actual condition your mobile phone is in. If it does not meet certain criteria, then lesser discounts would be applicable on your mobile as compared to what has been offered at the time of order placement.

However, you can check the below given grades:

Grade Type

*VERY GOOD (A)

1. Phones without any scratches
2. No other issues

*GOOD (B)

1. Up to 5 scratches on the screen or body
2. Dents or discoloration on body
3. Crack/chipping on the body
4. No other issues apart from the above mentioned

*OK (C)

1. Crack on the screen
2. Screen coming out
3. Discoloration or dots on the display
4. Phone de-shaped/bent/bulged
5. Parts damaged/missing

*BAD (D)

1. Dead phone (phone is not switching on)
2. Screen lock is not removed

If there's anything we could do for you, please let us know and we'll be happy to help.

We would like to thank you for your continued trust and support.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.



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