Notes

LIT /REFUND



Let me tell you that I have tracked your order and unfortunately, we don’t see any movement on the package. Sometimes this means that the package has been lost, but other times it means that the package is still on its way but simply hasn’t been scanned at its last location.

However, because your estimated delivery date of 03/05/2019 has passed,Please let me rectify this .I can process the full refund for the order and it will back to your account in the next 5 business days. Please let me know if you allow me to process the refund?

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REPLACEMENT


Let me tell you that I've replaced the /// in your order. You'll receive an email confirmation with your new order number shortly. The delivery date will be on 03/22/2019.It is the sooner date that I could find for you.I appreciate the second chance and I will be aware of your item to avoid any incovenience in the future

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MP

The reason that I need to escalate to our Marketplace team is because I am Walmart.com Customer Service and I have limited access in tracking orders and does not have the capability in processing cancellations, returns or replacements for items that were purchased from a Marketplace Seller.
Please,I want to make sure that you get the resolution from our Marketplace seller, please if you do not have the response you can reply this email and I will further investigate or escalate to the properly team in charged for the Marketplace orders.
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REPLACE O REFUND?



I carefully tracked your order and let me tell you that it was lost during the shipping.Please let us me rectify if you'd like us to send a replacement for your item or if you want a refund. If you request a replacement let me give you important information to avoid any inconvenience and provide you the best experience if is no longer available, we will process the refund of the item.Please let me know if you prefer the refund of if you can give us a second chance with the replacement?
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MP replacement
1.As I mentioned the order was placed with our Marketplace seller and in this case I would love to process the replacement or refund but our partnership with Marketplace sellers lets us bring you millions more products, more brands and more selection. In order to receive the best assistance regarding your order, I have escalated this issue directly to them. You should receive a response via email or phone call within 24 hours if you want the replacement but let me tell you that I cannot guarantee that our third party seller can process the replacement because sometimes the item is out of stock. If it happened, our carrier will process the refund instead. (any option , you will need to return the item at Walmart store or our Marketplace seller will send you the return label with not extra cost)

2.I already spoke with my superior about it and as one time courtesy because I really want to help you and I got the approval to give you $5.00 as promo code that you can use in your next order and you can feel free to keep, donate or destroy.

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STUCK IN PROCESSING

am sorry your order has not arrived for sure that it is not the way that we work and let me tell you that I carefully checked your order and item appears to be stuck in processing. There are several reasons that this can occur including operational and system issues.

I apologize for the inconvenience. At this point, the best option would be to attempt to cancel the item/order and reorder if you still want it.

I can definitely send a message to the seller and request they attempt to cancel your order. I know how frustrating this can be when you placed an order and you did not get it .On behalf of Walmart, kindly accept my deepest apology because we did not meet what you expected from us. I completely understand how frustrating this situation to you. We as Walmart we strive to meet the expectation of our valued customer and we feel saddened if we did not provide what you need from us.This is the reason that I spoke with my supervisor and I got the approval to give you 5% off in your next online order ( it is applicable only shipping to home or store but not as pick up today or the same day)

Please let me know if Would you still like me to go ahead and attempt to cancel your order and allow me to give you the discount?
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STUCK IN PROCESSING/48 HOUR NOT PASSED

I am sorry your order has not shipped yet . I carefully checked your order and it was not shipped and it does not reflected when it will be ship but we can wait 24 hours more because to be shipped an order some times it takes 48 hours or I can definitely send a message to the seller and request they attempt to cancel your order.

I know how frustrating this can be when you placed an order and you did not get it .On behalf of Walmart, kindly accept my deepest apology because we did not meet what you expected from us. I completely understand how frustrating this situation to you. We as Walmart we strive to meet the expectation of our valued customer and we feel saddened if we did not provide what you need from us.This is the reason that I spoke with my supervisor and I got the approval to give you 5% off in your next online order ( it is applicable only shipping to home or store but not as pick up today or the same day).You can place the order again and once the order is placed you can reply this email to process the discount. Please keep in mind that for the dleivery option the order cannot be placed as delivery at the same day or pick up today option.

Please let me know if Would you still like me to go ahead and attempt to cancel your order and allow me to give you the discount or you allow us 24 hours to process the order?
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MP /LOST

Hi Kristina

Thanking you for contact Walmart.com,My name is Arianda C and I am willing to provide the best solution and you can be sure that I will do my best with matter.
I really apologize that you didn't receive the item,Please,kindly accept my deepest apology because we did not meet what you expected from us. I completely understand how frustrating this situation to you. We as Walmart we strive to meet the expectation of our valued customer and we feel saddened if we did not provide what you need from us.

I carefully tracked your order and I have determined that it was lost during shipment. Please,kindly accept my deepest apology because we did not meet what you expected from us,

As you know the item was placed with one of our Marketplace sellers calledTMP,that our partnership with Marketplace sellers lets us bring you millions more products, more brands and more selection. In order to receive the best assistance regarding your order, I have contacted this issue directly to them. You should receive a response via email or phone call within 24 hours to process a replacement or in the worse case a refund.

The reason that I need to escalate to our Marketplace team is because I am Walmart.com Customer Service and I have limited access in tracking orders and does not have the capability in processing cancellations, returns or replacements for items that were purchased from a Marketplace Seller.

Please,I want to make sure that you get the resolution from our Marketplace seller, please if you do not have the response Angela, I highly recommend to reply this email and I will further investigate or escalate to the properly team in charged for the Marketplace orders.

Guatemala19*

Thanking you for contact Walmart.com,My name is Arianda C and I am willing to provide the best solution and you can be sure that I will do my best with matter.

--------REFUNSE. I referenced your phone number and requested that the terminal give you a call back by 5:30 PM today in case they need more information to complete the request. Your reference number for this request is 0508919600//190508-006451



name:
issue:
resolution:



I appreciate to reply this email in order to resolve this immediately.



I'll be aware of you response. Please do not hesitate to reply this email.

APOLOGIZES

Please,kindly accept my deepest apology because we did not meet what you expected from us. I completely understand how frustrating this situation to you. We as Walmart we strive to meet the expectation of our valued customer and we feel saddened if we did not provide what you need from us