Notes

Hi ______,

Thank you for writing in.

We understand your concern that you want to change the payment mode of your order '____________' from cash on delivery to prepaid.

We would like to let you know that you will get the 'Pay now' option when the order status is between 'Approved' to 'Out for Delivery'.

Below are the scenarios for which this feature will be available:

1. Orders with single unit
2. From 'Approved till dispatched', the COD to POD option is available for all courier service providers.
3. Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments.
4. The status of the order is between 'Approved to OFD'.
5. Current payment mode is COD (Cash on Delivery).
6. You can change the payment mode through Self-serve (web/app) or using the link provided to you via an/sms.

Steps to make payment:

1. You will see a new button 'PAY NOW' on web/ App under 'Track your order'.
2. Once you click on this button, a new page will open up with the list of payment options.
3. You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV payment method will not be available).
4. Once the payment is successful, you will be redirected to 'Order Details' page with the new payment mode and appropriate message.
5. Payment information will be sent to EKL and payment mode will be updated to prepaid, so that EKL will not ask you for payment at the time of delivery.
6. If the payment is unsuccessful/ fails, you will see a failure message and can retry the payment after 30 mins.

Also, if you like, you can choose to pay for your product using your card at the time of delivery. You can also check your order status here: http://fkrt.it/bqWLi~NN

Note: In order to maintain the security of your account, please do not share your credit/debit card number/ CVV/ PIN with anyone. Flipkart or its executives do not ask you for your password. Flipkart will not be responsible for any unauthorised usage of your credit card/ bank account.

If you have any other query, please feel free to write back to us.

Hope you will understand.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.





If not available


Hi,

Thank you for writing in.

We understand your concern that you want to change the payment mode of your order '___________' from cash on delivery to prepaid.

We are sorry to let you know that the seller will not be able to fulfill your request, as this can be done while you place the order.

However, if the Courier service provider for your order will be Ekart, then below are the scenarios for which this feature will be available:

1. Orders with single unit
2. From 'Approved till dispatched', the COD to POD option is available for all courier service providers.
3. Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments
4. The status of the order is between 'Approved to OFD'
5. Current payment mode is COD (Cash on Delivery)
6. Customers can change the payment mode through Self-serve (web/app) or using the link provided to customers via an/sms

Steps to make payment:

1. Customers will see a new button 'PAY NOW' on web/ App under 'Track your order'
2. Once customer clicks on this button, a new page will open up with the list of payment options
3. Customer will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV payment method will not be available)
4. Once the payment is successful, customer will be redirected to 'Order Details' page with the new payment mode and appropriate message
5. Payment information will be sent to EKL and payment mode will be updated to prepaid, so that EKL will not ask customer for payment at the time of delivery
6. If the payment is unsuccessful/ fails, customer will see a failure message and can retry the payment after 30 mins

Also, if you like, you can choose to pay for your product using your card at the time of delivery. You can also check your order status here: http://fkrt.it/bqWLi~NN

Note: In order to maintain the security of your account, please do not share your credit/debit card number/ CVV/ PIN with anyone. Flipkart or its executives do not ask you for your password. Flipkart will not be responsible for any unauthorised usage of your credit card/ bank account.

If you have any other query, please feel free to write back to us.

Hope you will understand.