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Thanks for writing in.
We understand your concern about 'PRODUCT' with the order id 'ORDER'.
We're sorry to know that the product you have received {is defective/is damaged/not as described on Flipkart/does not fit.
We do like to let you know that the cancellation of your replacement order is in requested state and we would request you to wait for the next 48 hours for the completion of the cancellation request.
We would request you to create a return request for refund after 48 hours from the steps given below:
1. Go to 'My Orders'
2. Select the item, click 'Return' and follow the prompts.
Also, you can enter the details of the bank account you want the refund credited to while creating the return instead of emailing these sensitive details to us. This will also ensure privacy and security for your information.
We will send you an email and SMS with the details of your return request.
In case, you need further assistance, please feel free to contact us and we'll be happy to help you.
Hope this helps.
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