Notes

I'd like to let you know that it is not updated in our system so I am escalating the issue to the team.

Would you like to share an alternate contact number if primary number is not working then we can reach out on your alternate number?

Hi there, this is Deepak and I am here to help you. 
I do understand your concern about the delivery for the product

I'd like to let you know that your product is out for delivery and it'll reach you by 07 pm today.

I am sorry to let you know that the order has been delayed due to an unforeseen courier related issue.

I am sorry to let you know that the order has been cancelled due to an unforeseen courier related issue.

I'd like to let you know that I've taken your feedback and will be shared with the seller and courier service provider to avoid the instances in the future.


Please be assured that the case is already escalated with the team and they'll get back to you with an update on or before May 15, 2019.

Please be assured that I've escalated this issue with the team and they'll get back to you with an update on or before May 16, 2019.


Please give me a minute or two so I can escalate the issue to the team.

I am sorry for the unpleasant experience.

Thank you so much for your kind understanding and patience in this regard.

Please be assured that the team is trying their best so the issue could be resolved on or before May 16, 2019.

Cx did not reply with the concern waited for 02 mintues so closing the case here.

At the time of probing cx did not reply waited for 02 mintues so closing the case here.

I'd like to let you know that the seller has processed the refund of Rs. 10999/- for the product on May 13, 2019.

This amount will be credited in your account within 06 business days, as per standard banking procedure.

May I send the refund request to the seller?

Before sending the request, I need to confirm some details?

I'll send the refund request to the seller and after that the product will be pickup by the courier service provider and then the seller will initiate the refund of the product.

Please confirm, if you want the pickup to be done from the same address where it was delivered to you.

Do you have the item with the original product box, accessories and price tag?

Is your primary number working '8197176822'?

I am sorry to let you know that due to technical error I am unable to track the location of the product.

I'd like to let you know that the product has been shipped by the seller with the 'Delhivery' and tracking ID is
FDSP0288827469.

I am sorry for the trouble you had to go through and please be assured that the product will be delivered to you on or before May 18, 2019.

I am sorry to let you know that I am not able to share the seller details.

I'd like to let you know that the seller name is 'SuperComNet'.
Also, I am sorry to let you know that I am not able to share my location.

Please be assured that the product will be delivered to you on or before May 18, 2019.

Trust me if there is an option, definitely I could have helped you out.

I am sorry to let you know that availability of cash on delivery in an area depends on many factors such as seller's location, delivery address and the type product.

However, you can choose a prepaid mode of payment such as the below to complete the order: Net banking, Credit card, Debit card, PhonePe Wallet, Gift Card.

At the moment none of our seller providing the cash on delivery servivce in your area.

Also, I'd like to let you know that they may resume the service in future.

Here's how you can check if Cash on Delivery mode of payment is available at your preferred delivery address:

1) Visit the product page and use the ‘Check Availability’ feature by entering the pin code.
2) Serviceability/ delivery date/ Cash on Delivery availability will be displayed on the individual product page.

You would have received an SMS with the Wishmaster details and currently the Wishmaster details are not available.
I am sorry to let you know that currently the Wishmaster details are not available.

As informed earlier, at the moment, we can only chat in English.

I request you to please elaborate your concern in English so I can assist you further.

I'd like to let you know that the seller would be happy to provide the refund for the product.