Notes

Hi $contacts.name.first,

Thank you for contacting Walmart.com. I’m happy to assist with your request.
I hope you are doing great today!

This is Jose from Walmart.com,I have checked your request and I do apologize for the inconvenience,I will do my best to help you with


I have checked your order number:

Please let me know if this works for you and if there is anything else I can do for do this a better experience.

I hope you have an amazing week!

If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

$incidents.assigned.acct_id

Walmart.com Customer Care

In closing, if you are selected to receive an email survey, the last set of questions will be in regards to your interaction with me. I would greatly appreciate your feedback in regards to my level of customer service.

---------------------------------------------

Call tag re seller

Hi $contacts.name.first,

Thank you for contacting Walmart.com. I’m happy to assist with your request. I hope you are doing great today!



This is Jose from Walmart.com,I have checked your request and I do apologize for the inconvenience,I will do my best to help you with



I have checked your order number:3701995400481 and I was able to see the:Mainstays Light-Filtering Vertical Blinds 78" x 84", White and in this case a refund is already process for this item but I process the schedule pick up for you and this is the confirmation number: 290675411177286 and the date for pick up is:04/17/2019, also the user is:3701995400 and the password is:LRJuMC5f8C



Please let me know if this works for you and if there is anything else I can do for do this a better experience.



I hope you have an amazing week!



If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,



$incidents.assigned.acct_id



Walmart.com Customer Care In closing,





if you are selected to receive an email survey, the last set of questions will be in regards to your interaction with me. I would greatly appreciate your feedback in regards to my level of customer service.
---------------------------------------------

Return label

Hi $contacts.name.first,

Thank you for contacting Walmart.com. I’m happy to assist with your request.

I hope you are doing great today!



This is Jose from Walmart.com,I have checked your request and I do apologize for the inconvenience,I will do my best to help you with



I have checked your order number:3521983718807and I was able to see the:Mainstays Memory Foam Futon, Multiple Finishes, Finish: Black Faux Leather and in this case a refund is already process for this item but I process the return label for you and this is the confirmation number: 290675411185960 also the user is:3521983718and the password is:3521983718



Please let me know if this works for you and if there is anything else I can do for do this a better experience.



I hope you have an amazing week! If you have additional questions, please reply to this email and we'll be happy to assist.



Sincerely,



$incidents.assigned.acct_id

Walmart.com Customer Care



In closing, If you are selected to receive an email survey, the last set of questions will be in regards to your interaction with me. I would greatly appreciate your feedback in regards to my level of customer service.
-----------------------------
Tier 2
Hi $contacts.name.first,

Thank you for contacting Walmart.com. I’m happy to assist with your request.
I hope you are doing great today!

This is Jose from Walmart.com,I have checked your request and I do apologize for the inconvenience,I will do my best to help you with


I have checked your order number:3681993183048 and in this case since you mentioned we already escalated this to our third party seller and they didn't get in touch with you,I already escalated this to our higher resolution team and they will be in touch with you in the next 24 hours via email but since I know how important is this for you I have three more options for you:

1.)The first option is contact us via chat with this reference number:190413-048468 and we are going to be able to transfer you immediately to our higher resolution team.


2.)The second option is contact us via phone call with this reference number:190413-048468 and we are going to be able to transfer you immediately to our higher resolution team.

3.)The third option is that I can request a phone call for you and our phone team will be in touch with you.

Please let me know if this works for you and if there is anything else I can do for do this a better experience.

I hope you have an amazing week!

If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

$incidents.assigned.acct_id

Walmart.com Customer Care

In closing, if you are selected to receive an email survey, the last set of questions will be in regards to your interaction with me. I would greatly appreciate your feedback in regards to my level of customer service.
------------------------------------
Lost in transit

Hi $contacts.name.first,

Thank you for contacting Walmart.com. I’m happy to assist with your request.
I hope you are doing great today!

This is Jose from Walmart.com,I have checked your request and I do apologize for the inconvenience,I will do my best to help you with


I have checked your order number:3711995049757 and I was able to see the:--------------------- and in this case I've researched your order and have determined that it was lost during shipment. I apologize for the inconvenience. I would like to ask you for a second opportunity to rectify this inconvenience and also for provide you an exceptional service because you are very value for us, Would you like me to send you a replacement?

The estimated delivery day for the replacement will be:04/19/2019


Please let me know if this works for you and if there is anything else I can do for do this a better experience.

I hope you have an amazing week!

If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

$incidents.assigned.acct_id

Walmart.com Customer Care

In closing, if you are selected to receive an email survey, the last set of questions will be in regards to your interaction with me. I would greatly appreciate your feedback in regards to my level of customer service.
----------------------------------

Billing team

Billing team

888-516-2614,option 4

----------------------------------------

Mp



Hi $contacts.name.first,

Thank you for contacting Walmart.com. I’m happy to assist with your request.
I hope you are doing great today!

This is Jose from Walmart.com,I’ve researched your order and it was ordered from one of our Marketplace sellers, TPM.

Our partnership with Marketplace sellers lets us bring you millions more products, more brands and more selection. In order to receive the best assistance regarding your order, I have escalated this issue directly to them and they will check the tracking number . You should receive a response via email or l within 1 business day.

But don't worry I got your back and I will take care of you in all this process because you are very value for us and I want to rectify this.If the third party seller don't get in touch with you please don't worry you can contact us again and we are going to be happy to provide you a faster solve of this.

Please let me know if this works for you and if there is anything else I can do for do this a better experience.

I hope you have an amazing week!

If you have questions about a Walmart.com order, please reply to this email and we'll be happy to help.

Sincerely,

$incidents.assigned.acct_id

Walmart.com Customer Care

In closing, if you are selected to receive an email survey, the last set of questions will be in regards to your interaction with me. I would greatly appreciate your feedback in regards to my level of customer service.

---------------------------------

Mp return

Hi $contacts.name.first,
I hope you are doing great!

Thank you for contacting Walmart.com. I’m happy to assist with your request.
I hope you are doing great!

I have checked your request and I do apologize for the inconvenience,I will do my best to help you with your return.

I have requested a return label for your Marketplace item. You will receive an email containing a prepaid mailing label. Please repackage your item, affix the label and drop off the package with the carrier indicated on your label. Once your item has been received by the Marketplace Seller's returns center, allow 48 hours to receive an update about your refund.

If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

$incidents.assigned.acct_id

Walmart.com Customer Care

In closing, if you are selected to receive an email survey, the last set of questions will be in regards to your interaction with me. I would greatly appreciate your feedback in regards to my level of customer service.
----------------------------------
Tx expired
Hi $contacts.name.first,

Thank you for contacting Walmart.com. I’m happy to assist with your request.
I hope you are doing great today!

I have checked your request and I do apologize for the inconvenience,I will do my best to help you.


I have checked and in this case I really would love to process the refund for you but unfortunately the return window for these order already expired and my system not allow to issued an adjust,refund or replacement.

Please let me know this information and I will be happy to assist you in the best way!

I hope you have an amazing week!

If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

$incidents.assigned.acct_id

Walmart.com Customer Care

In closing, if you are selected to receive an email survey, the last set of questions will be in regards to your interaction with me. I would greatly appreciate your feedback in regards to my level of customer service.
----------------

Replace item


Hi $contacts.name.first,


Thank you for contacting Walmart.com. I’m happy to assist with your request.
I hope you are doing great today!

I have checked your request and I do apologize for the inconvenience,I will do my best to help you with your missing item.

I do apologize for the inconvenience,thank you so much for give us the opportunity to rectify this inconvenience,I'm happy to inform you that I've replaced the -------- in your order. You'll receive an email confirmation with your new order number shortly.The estimated delivery day for this item is: ---

Please let me know if this works for you and if there is anything else I can do for do this a better experience.

I hope you have an amazing week!

If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

Jose A

Walmart.com Customer Care

In closing, if you are selected to receive an email survey, the last set of questions will be in regards to your interaction with me. I would greatly appreciate your feedback in regards to my level of customer service.
-----------------

Hi INfo

Hi $contacts.name.first,

Thank you for contacting Walmart.com. I’m happy to assist with your request.
I hope you are doing great today!

This is Jose from Walmart.com,I have checked your request and I do apologize for the inconvenience,I will do my best to help you.

We’re happy to assist with your request, but we need additional information in order to assist you.
Please provide the following:
• Order Number:
• Item Name(s):
• Email address on Walmart.com account:
• How can we help?

Please let me know this information and I will be happy to assist you in the best way!

I hope you have an amazing rest of week!

If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

$incidents.assigned.acct_id

Walmart.com Customer Care

In closing, if you are selected to receive an email survey, the last set of questions will be in regards to your interaction with me. I would greatly appreciate your feedback in regards to my level of customer service.
-----------------------------

Refund

Hi $contacts.name.first,

Thank you for contacting Walmart.com. I’m happy to assist with your request.

This is Jose from Walmart.com,I have checked your request and I do apologize for the inconvenience,I will do my best to help you.

I'm happy to inform you that I've issued a refund of $16.36 for your item. You will receive a confirmation email as soon as the refund is processed. The refund will post to your original payment method within 5 business days.

Please let me know if this works for you and I will be happy to assist you in the best way

I hope you have an amazing week!

If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

$incidents.assigned.acct_id

Walmart.com Customer Care

In closing, if you are selected to receive an email survey, the last set of questions will be in regards to your interaction with me. I would greatly appreciate your feedback in regards to my level of customer service.

--------------------------------

Good email

It was truly my pleasure assisting you today. By the way, you will receive a brief survey in your email address that relates to my customer service in this email. It would be grateful if you could think about our interaction when completing the survey. Your feedback helps me to improve my performance and my service. You would definitely make my day if you can take a minute to fill out the survey and value my service today! Thank you for contacting Walmart.com; I am going to close this chat for now. If you need any help in the future, please, do not hesitate to contact us again. Have a great rest of your day.

---------- Savings catcher

Savings catcher

Hi $contacts.name.first,

Thank you for contacting Walmart.com. I’m happy to assist with your request.
I hope you are doing great today!

This is Jose from Walmart.com,I have checked your request and I do apologize for the inconvenience,I will do my best to help you with your savings catcher inconvenience.

I have checked and in this case Louise I really would love to provide you the digits from your savings catcher gift card but for your security I don't have access to this information but don't worry I will provide you the phone number from savings catcher and you will be able to be in touch with our team and also I already forward this email to savings catcher team,they will be in touch with you in the next 24 hours or less.

Savings catcher phone number: 866-224-1663

If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

$incidents.assigned.acct_id

Walmart.com Customer Care

In closing, if you are selected to receive an email survey, the last set of questions will be in regards to your interaction with me. I would greatly appreciate your feedback in regards to my level of customer service.