Notes

Hello $contacts.name.first. I hope you are doing well!

Can you please tell me how may I help you today?

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Thank you very much for explaining this, I am sorry to know that you didn't receive your package when it says that it was delivered, I understand how important is this for you, so please be sure that I will do my best to help you with this.

I was reading your message, I understand your concerns, I am really sorry that you are having this issue, I will be more than glad to help you, please let me check it.

I was reading your message, I will be more than glad to help you, please let me check it.

I understand your concerns, I am really sorry that you have not received your order, please let me check it.

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I want to make sure that everything is clear, Do you have another question?

I want to be sure that you received the best service possible, You will receive a brief email survey according to my service with you today, It will help me a lot!

By the way, $contacts.name.first. If you can do me a favor, within 3 to 5 minutes, you will be receiving a survey within on how I personally assisted you today, it would mean a lot if you could fill it out for me. I hope you will send me one!

It's been a pleasure assisting you. I am going to disconnect now. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and have a great night!

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I want to give you the best service possible, I can process a replacement for this item, you won't get extra charges or pay again for it, Do you agree?

I processed a replacement for you, You will receive an email confirmation in a few minutes.

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I want to give you the best service possible, I can process a full refund for you, Do you agree?

I processed a full refund for you, You will receive an email confirmation in a few minutes.

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I was reading your message, however we don't have that kind of information because they are a different team, I kindly recommend you contact directly to our Savings Catcher team at 866-224-1663 or forward email to [email protected]. Savings Catcher hours of operation Monday through Sunday 7 AM - 9 PM CST.

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I was reading your message, I am really sorry tell you that We don't have that kind of information, I kindly recommend you contact directly to our Walmart customer care team at 1-800-925-6278

They will be more than glad to provide you the correct information.

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Thank you for contacting me and told me about this issue. I am really appreciate it.

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Thank you for contacting me and asked me. I am really appreciate it.

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Cx wanted to get information about Savings catcher.
Transferred to Savings catcher.

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Thank you for patiently waiting, I was checking the tracking information in our system, and I am able to see that according to the information provided by [carrier], your [ITEM'S NAME], was marked as delivered by them. My sincerely apologize for the inconveniences this has caused you, While I was able to see that this item was sold and shipped by one of our authorized 3rd. party sellers, and since they work with a different inventory from us, the best way to get this solved is to communicate directly with them.

If you agree, I can definitely escalate this situation to our marketplace partner directly and the expectation is that you will receive a response from them within 24 hours, is it okay for you if I escalate this situation on your behalf?

Thank you for waiting, I have successfully escalated this situation to our seller, and you can expect to receive a response from [SELLER'S NAME] within 24 hours. In case you do not receive a response from them, please do not hesitate to contact us back, and we will provide you further assistance.

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