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Thanks for contacting XFinity customer support. I am Deepak.
Deepak 02:30:47 PM
Please provide me your first & last name and your complete address with zip code and your account number.
Meletupou 02:32:00 PM
Meletupou Latu
Meletupou 02:32:04 PM
3435 SE 13TH AVE Portland OR 97202
Meletupou 02:32:28 PM
8778104019686719
Deepak 02:34:24 PM
Please mention your apartment number.
Meletupou 02:34:51 PM
APT 6
Deepak 02:37:23 PM
Thank you for the information. Let me check the possibilities for payment extension.
Meletupou 02:37:31 PM
Sure
Deepak 02:38:43 PM
Please give me couple of minutes to pull up your account information.
Meletupou 02:39:03 PM
Can you just do that
Deepak 02:42:03 PM
As I can see that your payment of due amount is already scheduled on April 17, 2019.
Meletupou 02:42:30 PM
Yes, what if I need to extend that more??
Deepak 02:45:52 PM
I wish I could do it but as you have already got an extension of 10 days. So you have to complete your scheduled payment first.
Meletupou 02:47:15 PM
What does that mean???
Meletupou 02:47:23 PM
Can I get further extension or not???
Deepak 02:53:08 PM
Yes you can. If you want to be eligible for further extension, you have to first pay $31.60. Only then you will be eligible for further extension.
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