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Head count - 36
*Productivity:*
----------------------
Production (BLR) : 513
Production (Mohali) : 67
Production (Blr & Moh) : 580
Last Hour : 198
EPH : 5.5
AHT : 390.66
EPH AHT : 9.2
*Queue:*
------------------------
Overall : 5279
Assigned : 36
Unassigned Serco: 3513
Unassigned L1 : 1730
Unassigned(Serco +L1): 5243
WFIU : 2932
WFCU: 1279
*Service Level:*
----------------------------
SL with in 2 hrs: 24.9%
SL with in 4 hrs: 24.9%
SL <24 hrs : 57.7%
SL > 24 hrs : 42.32%
SL FTD with in 2 hrs: 30.2%
SL FTD with in 4 hrs: 30.2%
SL < 24hrs : 42.8%
SL > 24 hrs: 57.2%
*FTD Forecast Details*
--------------
FC : 669
Production% : 86.69%
Completed: 681
Completed/Forecast: 101.79%
*Ageing ( Serco):* --------------
(00-04) hrs : 259
(04-16) hrs : 789
(16-24) hrs : 1266
> 24 hrs : 1202
Highest Ageing : 92 hrs
*Ageing (L1 non wsr );*
------------------------------------
(00-04) hrs : 16
(4-16) hrs: 87
(16-24) hrs : 428
> 24 hrs : 1180
Highest ageing: 263 hrs
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